Average Ratings 1 Rating

Total
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Average Ratings 19 Ratings

Total
ease
features
design
support

Description

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

Description

LogMeIn Resolve is a comprehensive unified endpoint management (UEM) platform designed to streamline IT operations and help managed service providers (MSPs) scale efficiently. It integrates remote monitoring and management, unattended remote access, ticketing systems, workflow automation, and AI-driven insights into a centralized console. The platform supports patch management, antivirus monitoring, alerting, and remote execution, allowing IT teams to proactively maintain device health and optimize performance. Users benefit from unattended access to Windows, Mac, and Android devices, enabling issue resolution without user disruption. LogMeIn Resolve also offers IT asset management capabilities that track inventory, license compliance, and usage to support smarter decision-making. AI-powered features such as helpdesk ticket summaries and script generation boost team productivity. The platform integrates easily with popular tools like ServiceNow, Zendesk, and Microsoft Teams. LogMeIn Resolve is ideal for IT teams and MSPs looking for a secure, flexible, and AI-augmented solution to modern IT management challenges.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Acronis Cyber Protect Cloud Yes 
Acronis Automation Yes 
Asio by ConnectWise Yes 
Autotask PSA Yes 
Auvik Yes 
BrightGauge Yes 
ConnectWise PSA Yes 
DataLakeHouse.io Yes 
HaloPSA Yes 
Heimdal Endpoint Detection and Response (EDR) Yes 
IBM MaaS360 Yes 
IT Portal Yes 
Liongard Yes 
Motileo Yes 
N‑able Passportal Yes 
OpenText Core Endpoint Protection Yes 
ScalePad Lifecycle Manager Yes 
Scopable Yes 
Setyl Yes 
SuperIT Yes 

Integrations

Acronis Cyber Protect Cloud No 
Acronis Automation No 
Asio by ConnectWise No 
Autotask PSA No 
Auvik No 
BrightGauge No 
ConnectWise PSA No 
DataLakeHouse.io No 
HaloPSA No 
Heimdal Endpoint Detection and Response (EDR) No 
IBM MaaS360 No 
IT Portal No 
Liongard No 
Motileo No 
N‑able Passportal No 
OpenText Core Endpoint Protection No 
ScalePad Lifecycle Manager No 
Scopable No 
Setyl No 
SuperIT No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

www.connectwise.com/platform/unified-management/rmm

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/resolve

Product Features

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management Yes 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting Yes 
Ticket Management No 

MSP

Backup Management Yes 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling No 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Network Troubleshooting

Alerts / Escalation No 
Bandwidth Troubleshooting No 
Change Management No 
Configuration Management No 
Connectivity Management No 
Data Visualization No 
Historical Audit No 
Mobile Network Troubleshooting No 
Network Analysis No 
Network Monitoring No 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management Yes 

System Monitoring

Alerts / Notifications Yes 
Antivirus Management Yes 
Data Backup / Recovery Yes 
Device Monitoring Yes 
Inventory Management Yes 
Patch Management Yes 
Policy-based Automation Yes 
Remote Monitoring Yes 
Reporting / Analytics Yes 
Risk Analysis Yes 
Server Monitoring Yes 
Service Configuration Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling Yes 
Task Management No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory No 
User Activity Monitoring Yes 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Remote Desktop

Chat No 
Cross-Platform Access Yes 
File Transfer Yes 
Group View No 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management No 
Mobile Access Yes 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts Yes 
Remediation Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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