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ease
features
design
support

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Description

Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.

Description

Visa Intelligent Commerce represents an AI-based commercial framework that allows intelligent agents to find, suggest, and finalize purchases securely on behalf of users within the Visa ecosystem. This system offers comprehensive functionalities that enhance tailored shopping experiences by incorporating secure payment features directly into AI-driven platforms. It also supplies specific payment tokens and management tools for agents, allowing authorized AI systems to conduct transactions safely in accordance with user-defined permissions and guidelines. Designed to expedite AI-driven commerce, it merges Visa's extensive payment capabilities with inherent safeguards against fraud, disputes, and unauthorized transactions, thus enabling merchants to provide smooth and reliable transactions. Furthermore, through a combination of integrated APIs and a secure infrastructure, developers are empowered to incorporate Visa payment information into AI applications, allowing for autonomous agents to explore, shop, and complete payments while ensuring clarity and transparency throughout the process. This innovation not only enhances the shopping experience but also builds trust between consumers and merchants in the digital marketplace.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Merchanto

Integrations

Merchanto

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BHMI

Founded

1986

Country

United States

Website

www.bhmi.com/concourse-disputes/

Vendor Details

Company Name

Visa

Founded

2012

Country

United States

Website

www.visa.com/en-us/products/intelligent-commerce

Product Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Product Features

Alternatives

Alternatives

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