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Description
Concourse – Disputes is a robust system designed for managing the entire workflow associated with disputes, overseeing the chargeback life cycle from the moment a claim is filed to its ultimate resolution for both card issuers and acquirers. This system effectively handles every element of the disputes management process concerning electronic payment transactions, including credit cards, debit cards, ATMs, POS, and mobile payments. It encompasses the formulation and oversight of retrieval requests, chargebacks, representments, arbitration, and various other dispute-related tasks. Users can manage dispute actions throughout the full transaction life cycle, tailoring the initiation of disputes according to the specific attributes of each transaction. The platform offers the capability to generate adjustments, chargebacks, representments, and a range of other dispute-related processes. Moreover, it streamlines the handling of network-specific dispute regulations from major players like Visa, MasterCard, Discover, and American Express. By integrating internal processing protocols as distinct workflow steps within dispute management plans, it enhances efficiency and compliance in handling disputes. Overall, this comprehensive system is essential for organizations aiming to optimize their dispute resolution processes.
Description
Visa Intelligent Commerce represents an AI-based commercial framework that allows intelligent agents to find, suggest, and finalize purchases securely on behalf of users within the Visa ecosystem. This system offers comprehensive functionalities that enhance tailored shopping experiences by incorporating secure payment features directly into AI-driven platforms. It also supplies specific payment tokens and management tools for agents, allowing authorized AI systems to conduct transactions safely in accordance with user-defined permissions and guidelines. Designed to expedite AI-driven commerce, it merges Visa's extensive payment capabilities with inherent safeguards against fraud, disputes, and unauthorized transactions, thus enabling merchants to provide smooth and reliable transactions. Furthermore, through a combination of integrated APIs and a secure infrastructure, developers are empowered to incorporate Visa payment information into AI applications, allowing for autonomous agents to explore, shop, and complete payments while ensuring clarity and transparency throughout the process. This innovation not only enhances the shopping experience but also builds trust between consumers and merchants in the digital marketplace.
API Access
Has API
API Access
Has API
Integrations
Merchanto
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BHMI
Founded
1986
Country
United States
Website
www.bhmi.com/concourse-disputes/
Vendor Details
Company Name
Visa
Founded
2012
Country
United States
Website
www.visa.com/en-us/products/intelligent-commerce
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics