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Description
Complyr is a sophisticated complaint management solution tailored for regulated entities seeking improved workflows, enhanced oversight, and robust documentation of complaints. Developed by seasoned experts in complaint resolution, this software enables organizations to abandon the inefficiencies of spreadsheets, shared email accounts, and manual processes.
The platform offers a range of features, including structured case management, customizable workflows, secure communication through case portals, document uploads, comprehensive audit trails, and effective reporting tools for management oversight. With all complaint-related history, messages, evidence, actions, and decisions consolidated into a single case file, teams can operate more efficiently while leaders can identify potential issues at an earlier stage.
Complyr is specifically crafted for sectors regulated in the UK, such as financial services, insurance, and motor finance, as well as other industries where it is crucial to manage complaints in a fair, consistent manner with thorough record-keeping practices. This tailored approach not only streamlines the complaint resolution process but also enhances overall compliance and accountability within these organizations.
Description
In today's investigations, the sheer volume, complexity, and diversity of data necessitate a contemporary solution. Genetec Clearance serves as a comprehensive digital evidence management platform designed to streamline the organization of case files and evidence. This innovative system allows you to minimize dependence on DVDs and shared drives, enabling secure evidence sharing with just a click. By controlling access to information shared both internally and externally, you ensure that only authorized personnel can view sensitive data. Clearance significantly simplifies the management of extensive digital evidence, allowing you to oversee cases and files from a unified application. With the ability to provide immediate access to evidence at the touch of a button, it guarantees that information is only disseminated to vetted stakeholders. This tool facilitates quicker evidence sharing at a reduced cost, eliminating the hassle associated with traditional storage methods. You can effortlessly upload media from various sources, including surveillance cameras, body-worn devices, smartphones, audio recordings, pictures, and documents, all stored in one centralized location for easy retrieval. This centralized approach not only enhances efficiency but also improves collaboration across teams.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Genetec
Pricing Details
£147/mth/3 users/Standard Plan
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Complyr
Founded
2023
Country
United Kingdom
Website
www.complyr.co.uk
Vendor Details
Company Name
Genetec
Founded
1997
Country
Canada
Website
www.genetec.com/products/operations/clearance
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management