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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Complyr is a sophisticated complaint management solution tailored for regulated entities seeking improved workflows, enhanced oversight, and robust documentation of complaints. Developed by seasoned experts in complaint resolution, this software enables organizations to abandon the inefficiencies of spreadsheets, shared email accounts, and manual processes. The platform offers a range of features, including structured case management, customizable workflows, secure communication through case portals, document uploads, comprehensive audit trails, and effective reporting tools for management oversight. With all complaint-related history, messages, evidence, actions, and decisions consolidated into a single case file, teams can operate more efficiently while leaders can identify potential issues at an earlier stage. Complyr is specifically crafted for sectors regulated in the UK, such as financial services, insurance, and motor finance, as well as other industries where it is crucial to manage complaints in a fair, consistent manner with thorough record-keeping practices. This tailored approach not only streamlines the complaint resolution process but also enhances overall compliance and accountability within these organizations.

Description

In today's investigations, the sheer volume, complexity, and diversity of data necessitate a contemporary solution. Genetec Clearance serves as a comprehensive digital evidence management platform designed to streamline the organization of case files and evidence. This innovative system allows you to minimize dependence on DVDs and shared drives, enabling secure evidence sharing with just a click. By controlling access to information shared both internally and externally, you ensure that only authorized personnel can view sensitive data. Clearance significantly simplifies the management of extensive digital evidence, allowing you to oversee cases and files from a unified application. With the ability to provide immediate access to evidence at the touch of a button, it guarantees that information is only disseminated to vetted stakeholders. This tool facilitates quicker evidence sharing at a reduced cost, eliminating the hassle associated with traditional storage methods. You can effortlessly upload media from various sources, including surveillance cameras, body-worn devices, smartphones, audio recordings, pictures, and documents, all stored in one centralized location for easy retrieval. This centralized approach not only enhances efficiency but also improves collaboration across teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Active Directory
Genetec

Integrations

Active Directory
Genetec

Pricing Details

£147/mth/3 users/Standard Plan
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Complyr

Founded

2023

Country

United Kingdom

Website

www.complyr.co.uk

Vendor Details

Company Name

Genetec

Founded

1997

Country

Canada

Website

www.genetec.com/products/operations/clearance

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Product Features

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Alternatives

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