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Description

Is your team, your tools, and your facilities adhering to compliance standards? Stay informed about their compliance status and reduce your risk of liability. Elevate your ISO certification and audit processes! Utilizing Compliance Tracker shows your commitment to maintaining compliance. This user-friendly system simplifies the management of compliance issues, effectively reducing your liability. It features dashboards that provide insights into non-compliance across various categories such as organization, skill set, and geographic location. With robust compliance reporting, you can identify both current and potential compliance gaps. Additionally, customizable email alerts will notify you of any emerging compliance concerns. You can also monitor expenses related to training and the financial impact of non-compliance on your organization. Compliance Tracker keeps a record of Continuous Professional Development (CPD), incidents, and risks as needed. The Compliance Tracker dashboard provides a comprehensive overview of your organization's compliance landscape, ensuring you're always equipped with the information you need to stay compliant and mitigate risks. Moreover, it empowers you to make informed decisions and strategic improvements based on real-time data.

Description

Manual quality management processes can be costly and ineffective. Verint's Quality Bot automates quality programs to save money, improve quality and reduce compliance risks. Start today to see 5x ROI. Does your quality management program work? If you only screen a small number of calls, you may be able to hide non-compliant interactions, which could lead to fines, lost sales, or worse. Verint can help. Most contact centers review only 1 to 3% of their calls. This severely limits your capacity to identify risks, manage quality and comply with regulations. Verint Automated QM can automate your entire quality management process, helping you achieve better compliance. Evaluate calls, identify noncompliance, and assign coaching for 100% of voice and SMS interactions. This will give you a deeper understanding of your organization's service standards and compliance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Digitell

Integrations

Digitell

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Compliance Systems

Founded

2016

Country

United Kingdom

Website

www.compliancesystems.co.uk

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/automated-quality-management/

Product Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Product Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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