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features
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support

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Description

Historically, businesses avoided the spotlight to safeguard their reputation. However, in today's marketplace, where many offerings are indistinguishable from one another, your reputation is paramount. Commetric Media Monitoring empowers you to take control of your story and mitigate reputation risks effectively. Our service provides real-time monitoring throughout all phases of a crisis, equipping you with the necessary preparedness to defend your brand's image. We analyze your competitors, offering fresh insights that can enhance your public relations strategies across diverse markets and regions. Furthermore, we keep you informed about the evolving landscape of your industry by tracking essential stakeholders such as regulatory agencies, influencers, vendors, and customers. As the challenge of media relations intensifies, we also monitor trending narratives across various publications, enabling you to craft compelling stories that capture the attention of key journalists and media organizations. This proactive approach not only positions your brand favorably but also fosters a deeper connection with your audience.

Description

Merlin offers a software solution designed for managing crises, addressing the unexpected nature of such events. Our application, CrisisSuite, is a cloud-based tool that assists in mitigating the impacts of crises effectively. The Alerting module is essential during a crisis, ensuring that immediate communication is streamlined without any delays. The Social Media Trainer enhances crisis simulations by immersing participants in realistic scenarios involving social media, making the training experience more impactful. When a crisis strikes, despite your best efforts to prevent it and having plans in place, the pressure mounts as circumstances evolve rapidly. Employees across the organization are dedicated to minimizing the fallout, often facing a barrage of challenges. The Social Media Trainer not only prepares your team but also equips them with the skills to address media communications head-on during these critical exercises. Through this comprehensive approach, organizations can better navigate the chaotic landscape of a crisis.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Commetric

Founded

2005

Country

United Kingdom

Website

commetric.com/expertise/media-monitoring/

Vendor Details

Company Name

Merlin Software

Founded

2015

Country

Netherlands

Website

merlincrisis.com

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Product Features

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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