Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Commence is a cloud-based CRM solution designed specifically for small to medium-sized enterprises. This platform enables users to effectively handle interactions with both current and prospective clients. Notable functionalities of Commence encompass lead management, marketing automation, a customer portal, help desk capabilities, reporting tools, and project management features. Additionally, the marketing automation aspect empowers users to execute targeted campaigns while offering flexibility in budget customization. This versatility makes Commence a powerful tool for businesses looking to enhance their customer engagement strategies.

Description

PointInsight offers a user-friendly, customizable online business process portal that enhances the management of tasks, issues, and project life cycles. This platform empowers organizations of all sizes, from large corporations to small enterprises, to define, implement, and uphold business rules while refining their operational processes. Specifically crafted to automate and optimize IT services, help desk, and customer support workflows, PointInsight also features an integrated knowledge base equipped with customizable search functionalities for immediate access to business intelligence tools like alerts, reports, and emails. By automating, standardizing, and simplifying various human-centric business processes, PointInsight enables organizations to scale their operations efficiently. Ultimately, this platform is designed to enhance productivity and foster a more streamlined approach to managing business activities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$29.00/month/user
Free Trial
Free Version

Pricing Details

$500 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Commence

Founded

1988

Country

United States

Website

www.commence.com

Vendor Details

Company Name

LinkEdge Technologies

Founded

1988

Country

United States

Website

linkedge.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Alternatives

Trojan Reviews

Trojan

Trojan Trading

Alternatives