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Average Ratings 0 Ratings

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ease
features
design
support

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Description

CommCare is the digital platform for impactful frontline work everywhere, empowering organizations to build digital solutions to better deliver services, manage clients, and collect data. Built to support the complexities and idiosyncrasies of frontline work, CommCare can meet nearly every frontline use case in any setting (including offline) at any scale, from pilot to nationwide programs. CommCare's unique value is its proven ability to deliver technology which is both highly impactful and highly scalable. More than one million Frontline Workers have used CommCare applications to deliver critical frontline services across numerous sectors. CommCare is backed by a strong evidence base, proving CommCare’s positive impact on organizational performance, frontline workers' behaviors, and client outcomes. Designed to support teams of every size and level of digital maturity, CommCare grows with an organization’s needs. Rapidly launch production ready no-code applications in minutes, with confidence that tools can be integrated into complex, at-scale ecosystems. Dimagi’s expert team delivers CommCare on an open source, professionally managed foundation which is best in its class for sustainability, support, & security.

Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zapier
DHIS2
Dynamics 365 Customer Service
Emailable
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Microsoft Excel
Microsoft Power BI
OpenMRS
Pipedrive
Salesforce
ScribeHealth
Shopify
Tableau
UTIP
Zoho CRM
popcorn

Integrations

Zapier
DHIS2
Dynamics 365 Customer Service
Emailable
FYNXT
HubSpot CRM
Intercom
LXCRM
LiveAgent
Microsoft Excel
Microsoft Power BI
OpenMRS
Pipedrive
Salesforce
ScribeHealth
Shopify
Tableau
UTIP
Zoho CRM
popcorn

Pricing Details

$100 per month
Free Trial
Free Version

Pricing Details

$75 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dimagi

Founded

2002

Country

United States

Website

dimagi.com/commcare/

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Product Features

Contact Tracing

AI Virtual Agents
Forms / Surveys
Hot Zone Alerting
Journey Mapping
Notifications
Proximity Tracing
SMS / Email / Voice Communications
Symptoms Reporting
Test Results Reporting
Wearable Integration

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Alternatives

Alternatives

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