Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our comprehensive cloud-based system for content management, B2B eCommerce, and back-office operations equips you with a robust toolkit accessible from anywhere, at any moment. Streamline your sales processes for business-to-business clients using a scalable eCommerce platform tailored to grow alongside your business. With a unified login, you can oversee your entire operations, gaining insights into your sales order management, which enhances customer satisfaction and ensures timely deliveries. Create on-brand web pages that effectively communicate your message when it matters most, utilizing an adaptable drag-and-drop content management system. Execute compelling email marketing campaigns that you can create, send, and track easily, helping to boost brand recognition and sales. Comm serves as your centralized solution, enabling you to manage every aspect of your business from order processing to cash flow, marketing efforts, inventory management, and fulfillment services. This all-encompassing platform guarantees transparency throughout your order-to-cash cycle while providing the agility to operate remotely with its cloud-based back-office capabilities. With Comm, you can focus on growing your business while efficiently managing all its facets.
Description
CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth.
Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets.
With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Dynamics 365 Customer Service
No
FYNXT
No
HubSpot CRM
No
Intercom
No
LXCRM
No
LiveAgent
No
Pipedrive
No
Salesforce
No
Shopify
No
UTIP
No
Integrations
Dynamics 365 Customer Service
Yes
FYNXT
Yes
HubSpot CRM
Yes
Intercom
Yes
LXCRM
Yes
LiveAgent
Yes
Pipedrive
Yes
Salesforce
Yes
Shopify
Yes
UTIP
Yes
Pricing Details
$250.00/month
Platform consists of a set up fee and ongoing monthly costs
Free Trial
No
Free Version
No
Pricing Details
$75 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Comgem
Founded
2004
Country
United Kingdom
Website
www.comgem.com
Vendor Details
Company Name
CommPeak
Founded
2012
Country
Hong Kong
Website
www.commpeak.com
Product Features
eCommerce
CRM
Yes
Catalog Management
No
Channel Management
Yes
Customer Accounts
No
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
No
Mobile Access
No
Multi-Store Management
Yes
Order Management
No
Product Configurator
No
Promotions Management
Yes
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
No
Templates
Yes
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
Yes
Call Scripting
No
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
No
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
No
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
Yes
Mobile Access
No
Virtual Call Center
Yes
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
No
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
No
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
No
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
No