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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Our comprehensive cloud-based system for content management, B2B eCommerce, and back-office operations equips you with a robust toolkit accessible from anywhere, at any moment. Streamline your sales processes for business-to-business clients using a scalable eCommerce platform tailored to grow alongside your business. With a unified login, you can oversee your entire operations, gaining insights into your sales order management, which enhances customer satisfaction and ensures timely deliveries. Create on-brand web pages that effectively communicate your message when it matters most, utilizing an adaptable drag-and-drop content management system. Execute compelling email marketing campaigns that you can create, send, and track easily, helping to boost brand recognition and sales. Comm serves as your centralized solution, enabling you to manage every aspect of your business from order processing to cash flow, marketing efforts, inventory management, and fulfillment services. This all-encompassing platform guarantees transparency throughout your order-to-cash cycle while providing the agility to operate remotely with its cloud-based back-office capabilities. With Comm, you can focus on growing your business while efficiently managing all its facets.

Description

CommPeak helps contact centers improve inbound and outbound communication through cloud-based solutions that strengthen global reach and improve agent performance. With reliable, intuitive software focused on customer engagement, each product makes communication easier, driving business growth. Covering a full range of communication needs, Commpeak provides predictive dialing and omnichannel messaging for expanding customer outreach. Cloud PBX provides a flexible internet-based calling system for business communication. HLR LookUp helps identify and connect with active numbers, A–Z VoIP termination enables global calling, and DID numbers create a local presence in target markets. With over 100 CRM and other system integrations, CommPeak is easy for teams to take to. The products also provide real-time performance monitoring that increases operational visibility and helps organizations manage communication as it happens. Supported by AI insights, a tier-1 provider network, and 24/7 live support, CommPeak delivers the reliability and adaptability contact centers depend on to manage communication at scale and maintain global connectivity.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dynamics 365 Customer Service No 
FYNXT No 
HubSpot CRM No 
Intercom No 
LXCRM No 
LiveAgent No 
Pipedrive No 
Salesforce No 
Shopify No 
UTIP No 
Zapier No 
Zoho CRM No 
monday CRM No 
popcorn No 

Integrations

Dynamics 365 Customer Service Yes 
FYNXT Yes 
HubSpot CRM Yes 
Intercom Yes 
LXCRM Yes 
LiveAgent Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
UTIP Yes 
Zapier Yes 
Zoho CRM Yes 
monday CRM Yes 
popcorn Yes 

Pricing Details

$250.00/month
Platform consists of a set up fee and ongoing monthly costs
Free Trial No 
Free Version No 

Pricing Details

$75 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Comgem

Founded

2004

Country

United Kingdom

Website

www.comgem.com

Vendor Details

Company Name

CommPeak

Founded

2012

Country

Hong Kong

Website

www.commpeak.com

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management Yes 
Customer Accounts No 
Data Security Yes 
Email Marketing Yes 
Inventory Management Yes 
Kitting Yes 
Loyalty Program No 
Mobile Access No 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart No 
Templates Yes 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting Yes 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording No 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording No 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

Predictive Dialer

Call Monitoring Yes 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS No 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons Yes 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

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