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Description
Every day, brands can sell more. The platform allows merchants to manage and enrich multiple product sources for use across independent sales channels (Salesforce Commerce Cloud BigCommerce Magento, Shopify, Shopify), marketplaces ("Amazon, eBay. The Iconic, Catch"), and other online channels (Google, Facebook), email marketing platforms (Google, Facebook), order management systems, dropshippers, and social media (Google, Facebook). Consolidate product data from multiple sources. You can enrich data with unlimited attributes, customize products information, and synchronize inventory/pricing. To automate product behavior, create rules. Personalize how a product's content, pricing and titles are viewed by each channel. Connect all channels in a commerce ecosystem, including business systems, websites, sales channels, marketing channels, suppliers, and other channels. Facilitates data transfer through the centralized commerce hub.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
No
API Access
Has API
No
Integrations
Magento
Yes
Shopify
Yes
Aircall
No
Amazon
Yes
Attentive
No
Barilliance
Yes
BigCommerce
Yes
Blotout
No
Emarsys
Yes
Facebook
Yes
Integrations
Magento
Yes
Shopify
Yes
Aircall
Yes
Amazon
No
Attentive
Yes
Barilliance
No
BigCommerce
No
Blotout
Yes
Emarsys
No
Facebook
No
Pricing Details
Price on Application.
Free Trial
No
Free Version
No
Pricing Details
$59/agent/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Comestri
Founded
2008
Country
Australia
Website
www.comestri.com
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Amazon Seller Tools
A/B Testing
No
Alerts / Notifications
No
Analytics / Reporting
No
Campaign Management
No
Competitor Analysis
No
Content Management / Optimization
No
Conversion / ROI Tracking
No
Customer Data Management
No
Email Marketing
No
Feedback Management
No
Inventory Management
No
Keyword Tracking / Research
No
Order Management
No
PPC Ads Management
No
Price Optimization
No
Rank Optimization
No
Refund Management
No
Review Management
No
Sales Tracking / Analysis
No
Shipping Management
No
Trend Analysis
No
Channel Management
Campaign Management
No
Channel Analytics
No
Incentive Management
No
Inventory Control
Yes
Lead Management
No
Opportunity Management
No
Order Management
Yes
Partner Management
No
Product Management
Yes
Reseller Management
No
Multi-Channel eCommerce
Catalog Management
Yes
Channel Management
Yes
Data Synchronization
Yes
Email Marketing
No
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
No
Order Management
Yes
Promotions Management
No
Returns Management
Yes
SEO Management
No
Shopping Cart
No
Social Commerce
No
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
Yes
Website Visitor Tracking
Yes
