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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Comapping is a digital mind mapping tool designed for the effective management and sharing of information. It serves as a platform for note-taking, planning, and organizing tasks. This software allows users to maintain a unified collection of notes and files accessible to all participants. It facilitates collaboration on group projects, even when schedules are hectic, promoting active involvement in the learning process. Users can efficiently jot down organized notes that can be retrieved quickly and easily. By visualizing information, Comapping enhances comprehension and understanding. All data is conveniently stored in one place, ensuring online access at any time. Interestingly, Comapping can also organize attachments and web links, simplifying the research process. As a contemporary web application, it operates as an open development platform, inviting users to integrate it with their preferred applications and even create new ones. Currently, developers have two options for working with Comapping: they can utilize the API for data integration with existing applications, or they can use components designed for the Microsoft Silverlight platform to construct entirely new applications. This flexibility makes Comapping a versatile tool for both individual users and collaborative teams.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure DevOps No 
Confluence No 
DeepL No 
Facebook No 
Facebook Messenger No 
Flowlu No 
Google Translate No 
Help Desk Migration No 
HubSpot Customer Platform No 
LINE No 
Salesforce No 
Skype No 
Slack No 
Stackreaction No 
Telegram No 
Viber No 
WhatsApp No 
X (Twitter) No 
Zapier No 

Integrations

Azure DevOps Yes 
Confluence Yes 
DeepL Yes 
Facebook Yes 
Facebook Messenger Yes 
Flowlu Yes 
Google Translate Yes 
Help Desk Migration Yes 
HubSpot Customer Platform Yes 
LINE Yes 
Salesforce Yes 
Skype Yes 
Slack Yes 
Stackreaction Yes 
Telegram Yes 
Viber Yes 
WhatsApp Yes 
X (Twitter) Yes 
Zapier Yes 

Pricing Details

$1.00/month/user
Free Trial No 
Free Version No 

Pricing Details

$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Comapping

Founded

2006

Country

Denmark

Website

www.comapping.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard No 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking No 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking No 

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports Yes 
Community Feedback Tools Yes 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking Yes 
Idea Ranking Yes 
Project Tracking Yes 
Status Tracking Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Alternatives

Alternatives

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Delighted

Qualtrics
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