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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Comapping is a digital mind mapping tool designed for the effective management and sharing of information. It serves as a platform for note-taking, planning, and organizing tasks. This software allows users to maintain a unified collection of notes and files accessible to all participants. It facilitates collaboration on group projects, even when schedules are hectic, promoting active involvement in the learning process. Users can efficiently jot down organized notes that can be retrieved quickly and easily. By visualizing information, Comapping enhances comprehension and understanding. All data is conveniently stored in one place, ensuring online access at any time. Interestingly, Comapping can also organize attachments and web links, simplifying the research process. As a contemporary web application, it operates as an open development platform, inviting users to integrate it with their preferred applications and even create new ones. Currently, developers have two options for working with Comapping: they can utilize the API for data integration with existing applications, or they can use components designed for the Microsoft Silverlight platform to construct entirely new applications. This flexibility makes Comapping a versatile tool for both individual users and collaborative teams.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Viber
WeChat
WordPress

Integrations

Confluence
DeepL
Facebook
Facebook Messenger
Flowlu
Google Play
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Jira
Salesforce
Skype
Slack
Stackreaction
Viber
WeChat
WordPress

Pricing Details

$1.00/month/user
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Comapping

Founded

2006

Country

Denmark

Website

www.comapping.com

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
LiveAgent Reviews

LiveAgent

Quality Unit