Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Centralize all your organization's video assets from countless sources within our secure cloud platform. By integrating various data sources with video content, you can create a user-friendly interface designed for quick evidence retrieval. Thanks to low-bandwidth streaming capabilities across multiple devices, users can easily access data, including on mobile devices while in the field. Each Data Transparency account includes a personalized instance of our specialized request form, alleviating the burden of Subject Access Requests from your personnel. This not only protects staff from potential liability associated with misdirected, mishandled, or lost requests but also enhances operational efficiency. The submissions processed through your dedicated Data Transparency request form automatically gather the requestor's information alongside their specific request, minimizing the need for repetitive communication and allowing your team to focus their efforts more effectively. This streamlined process ultimately leads to a more efficient system for managing requests and maintaining compliance.
Description
Every day, countless individuals rely on HESK help desk software to efficiently manage, sort, and address customer inquiries. A remarkable 86% of users report that the built-in knowledge base has significantly reduced their volume of support requests. By providing timely information, it ensures customer satisfaction while keeping your team organized and proactive. You can easily launch your help desk within minutes through the user-friendly HESK cloud service. Customers can quickly find solutions to frequent problems via the knowledge base, and when they encounter new issues, they can submit a support ticket. These tickets can be prioritized based on urgency, categorized for better organization, and filtered in various practical ways. Additionally, you can create staff accounts, manage their permissions, and monitor their activities effectively. Each support ticket not only includes essential details about the request but also facilitates ongoing communication between you and the customer, fostering a collaborative resolution process. Ultimately, HESK enhances the overall efficiency of customer support operations, allowing teams to serve their clients better.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Col8
Founded
2016
Country
United Kingdom
Website
www.col8.biz
Vendor Details
Company Name
Klemen Stirn
Country
Slovenia
Website
www.hesk.com
Product Features
Video
Analytics
Yes
Brand Overlay
Yes
Bulk Uploading
Yes
Closed Captions
No
Mobile Screen Support
No
Privacy Options
Yes
Social Sharing
Yes
Video Looping
No
Video Streaming
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes