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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Centralize all your organization's video assets from countless sources within our secure cloud platform. By integrating various data sources with video content, you can create a user-friendly interface designed for quick evidence retrieval. Thanks to low-bandwidth streaming capabilities across multiple devices, users can easily access data, including on mobile devices while in the field. Each Data Transparency account includes a personalized instance of our specialized request form, alleviating the burden of Subject Access Requests from your personnel. This not only protects staff from potential liability associated with misdirected, mishandled, or lost requests but also enhances operational efficiency. The submissions processed through your dedicated Data Transparency request form automatically gather the requestor's information alongside their specific request, minimizing the need for repetitive communication and allowing your team to focus their efforts more effectively. This streamlined process ultimately leads to a more efficient system for managing requests and maintaining compliance.

Description

Every day, countless individuals rely on HESK help desk software to efficiently manage, sort, and address customer inquiries. A remarkable 86% of users report that the built-in knowledge base has significantly reduced their volume of support requests. By providing timely information, it ensures customer satisfaction while keeping your team organized and proactive. You can easily launch your help desk within minutes through the user-friendly HESK cloud service. Customers can quickly find solutions to frequent problems via the knowledge base, and when they encounter new issues, they can submit a support ticket. These tickets can be prioritized based on urgency, categorized for better organization, and filtered in various practical ways. Additionally, you can create staff accounts, manage their permissions, and monitor their activities effectively. Each support ticket not only includes essential details about the request but also facilitates ongoing communication between you and the customer, fostering a collaborative resolution process. Ultimately, HESK enhances the overall efficiency of customer support operations, allowing teams to serve their clients better.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Col8

Founded

2016

Country

United Kingdom

Website

www.col8.biz

Vendor Details

Company Name

Klemen Stirn

Country

Slovenia

Website

www.hesk.com

Product Features

Video

Analytics Yes 
Brand Overlay Yes 
Bulk Uploading Yes 
Closed Captions No 
Mobile Screen Support No 
Privacy Options Yes 
Social Sharing Yes 
Video Looping No 
Video Streaming Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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