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Description
Establishes a system for real-time oversight of conduct-related risks, fostering positive behaviors and enhancing the organizational climate. It assists in managing customer interactions, addressing churn and complaints effectively. Through compliance automation and quality control, it highlights compliance shortcomings and areas lacking knowledge. The Cognitive View feature captures, secures, and transcribes audio from both new and existing communication channels, creating a well-organized dataset of recorded conversations. By analyzing these conversations, it provides valuable insights into customer satisfaction levels and the demeanor of agents, revealing whether they are courteous and empathetic. Additionally, it gauges emotional responses by examining conversational data, enabling businesses to scale their customer responses effectively. This monitoring of customer service interactions ensures that organizations can address customer needs promptly and appropriately, enhancing overall service quality. Ultimately, it supports a comprehensive understanding of customer sentiments and agent behaviors, contributing to a more effective service strategy.
Description
Begin your journey into a data-centric future with practical solutions that effectively utilize the cloud services you currently possess. Design impactful dashboards that enhance your ability to make informed decisions based on data. Streamline routine tasks to enable your teams to operate with greater efficiency. Foster seamless connections and collaborations, no matter where you are located. Tailor your solution to adapt as your business grows and faces new challenges. Align your project portfolio with your organizational strategy to ensure focus on key initiatives. Enhance the efficiency and predictability of project delivery. Achieve a balance between capacity and demand to ensure the success of your projects. Integrate insights from various sources to support data-driven choices. Oversee resources, investments, RAID logs, and project status using a single, cohesive tool. Facilitate effective collaboration among teams on projects within their preferred Microsoft environment. Simplify enterprise risk management through our intuitive, fully customizable platform. Gain the essential visibility needed to monitor, manage, and address potential risks effectively. By implementing these strategies, you can ensure sustainable growth and a resilient business model.
API Access
Has API
API Access
Has API
Integrations
Azure Boards
Azure Marketplace
Google Analytics
Jira
Microsoft Forms
Microsoft Planner
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Project
Integrations
Azure Boards
Azure Marketplace
Google Analytics
Jira
Microsoft Forms
Microsoft Planner
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Project
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognitive View
Founded
2018
Country
Australia
Website
cognitiveview.com
Vendor Details
Company Name
Power Framework
Country
United Kingdom
Website
www.powerframework.com
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Product Features
Project Portfolio Management
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Work Management
Access Roles / Permissions
CRM
Calendar Management
Collaboration Tools
File Storage / File Sharing
Kanban
Messaging / Discussion
Performance Metrics
Project Management
Reporting / Analytics
Resource Management
Strategic Planning
Task Management
Time Tracking
Version Control
Workflow Management
