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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Description

Svalync is an intelligent automation platform that offers businesses a way to reduce manual labor and improve operational efficiency by automating up to 90% of repetitive tasks. Its intuitive drag-and-drop workflow builder lets users easily create custom workflows that integrate seamlessly with various applications to automate key business processes such as identifying leads, content writing, HR operations, and more. One of Svalync's standout features is its Voice AI, capable of handling inbound and outbound calls, capturing critical information, and ensuring 24/7 availability without human intervention. In addition, Svalync’s AI-powered Chatbot works round-the-clock, offering fast responses and enhancing customer engagement by reducing response times and addressing inquiries automatically. The platform also includes pre-built templates to help users get started quickly, making it even easier to implement automation across diverse business functions. Whether for small teams or large enterprises, Svalync’s automation tools save time and enhance productivity, all while improving customer experience with less manual effort.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

8x8 Contact Center
Azure AI Bot Service
Elasticsearch
Facebook Messenger
Firebase
Genesys Cloud EX
Google Assistant
Google Sheets
HERE
Intercom
Microsoft SharePoint
NICE CXone Mpower
Salesforce
Salesforce Service Cloud
Stackreaction
Tungsten Communications Manager
Twilio
UiPath
Workplace from Meta
monday.com

Integrations

8x8 Contact Center
Azure AI Bot Service
Elasticsearch
Facebook Messenger
Firebase
Genesys Cloud EX
Google Assistant
Google Sheets
HERE
Intercom
Microsoft SharePoint
NICE CXone Mpower
Salesforce
Salesforce Service Cloud
Stackreaction
Tungsten Communications Manager
Twilio
UiPath
Workplace from Meta
monday.com

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cognigy

Founded

2016

Country

Germany / United States

Website

www.cognigy.com

Vendor Details

Company Name

Svalync

Founded

2024

Country

India

Website

svalync.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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