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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.

Description

OWL (Optimized Workforce Learning) represents a cutting-edge system tailored for collaborative efforts among multiple agents in the automation of real-world tasks. Developed on the CAMEL-AI platform, OWL seeks to transform the way AI agents interact, leading to enhanced efficiency, natural communication, and greater resilience in task automation across diverse sectors. It stands out for its exceptional performance, achieving the top position among open-source frameworks on the GAIA benchmark with an impressive score of 58.18. Key features of OWL include real-time sharing of information, flexible task management, and seamless integration with a variety of tools and platforms, which collectively empower collaborative AI agents to tackle intricate tasks effectively. This innovative framework not only optimizes workflows but also paves the way for future advancements in AI-driven automation solutions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alexa
BambooHR
Confluence
Dialogflow
Firebase
Genesys Cloud EX
Google Maps
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Azure
Microsoft Teams
OpenAI
Salesforce
Twilio
UiPath
Workplace from Meta
Zendesk
monday.com

Integrations

Alexa
BambooHR
Confluence
Dialogflow
Firebase
Genesys Cloud EX
Google Maps
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Microsoft Azure
Microsoft Teams
OpenAI
Salesforce
Twilio
UiPath
Workplace from Meta
Zendesk
monday.com

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cognigy

Founded

2016

Country

Germany / United States

Website

www.cognigy.com

Vendor Details

Company Name

CAMEL-AI

Founded

2023

Website

github.com/camel-ai/owl

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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