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Description
Cognigy.AI is an enterprise-grade conversational AI platform designed to automate customer interactions across various channels, including voice and chat. Leveraging advanced natural language understanding (NLU) and large language models (LLMs), it enables businesses to create intelligent AI agents capable of delivering personalized, human-like conversations. The platform offers robust integration capabilities, allowing seamless connectivity with existing contact center and CRM systems to enhance customer experience orchestration. With features like Agentic AI, Cognigy.AI introduces autonomous, goal-oriented agents that can think, adapt, and collaborate with both AI and human agents, navigating complex queries with flexibility and precision. This comprehensive solution empowers organizations to streamline customer service operations, improve engagement, and achieve higher efficiency in handling customer inquiries.
Description
IBM watsonx Orchestrate serves as an advanced generative AI and automation platform designed to help enterprises automate various tasks and simplify intricate processes. It offers a diverse catalog of prebuilt applications and skills, complemented by an interactive chat interface that allows users to create scalable AI assistants and agents for managing repetitive tasks and optimizing operations. A standout feature is its next-generation low-code builder studio, which supports the creation and deployment of language model-powered assistants, all guided by an intuitive natural language interface that streamlines the development process. Additionally, the Skills Studio empowers teams to craft automation solutions by leveraging data, decisions, and workflows, effectively integrating their existing technological investments with AI capabilities. With thousands of prebuilt skills readily available, organizations can swiftly connect with their current systems and applications. Furthermore, the platform's LLM-based routing and orchestration functionalities enhance user experience, enabling rapid interaction with AI agents to efficiently execute tasks, thereby significantly reducing the time and effort required for operations. Ultimately, IBM watsonx Orchestrate is designed not just to improve productivity but also to foster innovation across various business processes.
API Access
Has API
API Access
Has API
Integrations
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Confluence
DeepL
Dialogflow
Facebook Messenger
HubSpot CRM
Microsoft SharePoint
Microsoft Teams
Integrations
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Confluence
DeepL
Dialogflow
Facebook Messenger
HubSpot CRM
Microsoft SharePoint
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cognigy
Founded
2016
Country
Germany / United States
Website
www.cognigy.com
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/watsonx-orchestrate
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking