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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Achieve deeper insights and achieve notable cost reductions by seamlessly aligning operational, compliance, and risk management activities across various teams. At CoVi Analytics, we develop user-friendly applications tailored for operations teams, designed to optimize workflows, boost productivity, and foster growth through technology-driven solutions that streamline business processes, automate tasks, and provide enhanced insights. Our suite of applications revolutionizes the way companies instruct, evaluate, and oversee their operations, making it an essential productivity toolkit for regulated organizations. With CoVi's modular strategy for business policies and procedures, companies can enjoy cost savings exceeding 60%, ensuring their operations are not only efficient but also economically viable. By transforming how firms manage their operational needs, we empower them to thrive in a competitive landscape.

Description

Efficiently manage your calls with professionalism by transferring, parking, notifying about calls on hold, and checking the status of your colleagues. The Imagicle Attendant Console serves as an operator console that enhances and simplifies the management of both incoming and outgoing calls for all operators. This solution encompasses essential features such as answering, transferring, parking, managing queues, and recording calls. It provides a comprehensive suite of must-have applications for your unified communications (UC) platforms, all integrated into one suite, with a single server, unified support, and a seamless user experience. Always kept current and adaptable for any business environment, whether On-Premises or Cloud-based, it is designed to enhance your UCaaS offerings by integrating all the necessary services your clients require. The Imagicle UC Suite can be hosted on the Imagicle Cloud or within your own data centers. With its user-friendly interface, the Imagicle Attendant Console enables operators to execute actions with just a click, ultimately saving valuable time and boosting overall productivity. This efficiency makes it an indispensable tool for any organization looking to optimize their communication processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Wildix

Integrations

Wildix

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CoVi Analytics

Founded

2016

Country

United Kingdom

Website

www.covianalytics.com

Vendor Details

Company Name

Imagicle

Country

Italy

Website

www.imagicle.com

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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