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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Copilot.live helps businesses automate lead capture, support, and more with AI-driven, personalized interactions. Ideal startups & enterprises in ecommerce, SaaS, education, service teams, and more. With Copilot.live, you can automate key customer journeys such as: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Adobe XD Yes 
Amazon Connect No 
Amilia SmartRec™ No 
Asana Yes 
Calendly Yes 
Cartesia Sonic No 
Medallia No 
QuickBooks Online Yes 
ServiceNow No 
Sierra No 
Sinch No 
Sketch Yes 
Stripe Yes 
Trello Yes 
Twilio No 
Visual Studio Code Yes 
WhatsApp Yes 
Zoom No 

Integrations

Zendesk Yes 
Adobe XD No 
Amazon Connect Yes 
Amilia SmartRec™ Yes 
Asana No 
Calendly No 
Cartesia Sonic Yes 
Medallia Yes 
QuickBooks Online No 
ServiceNow Yes 
Sierra Yes 
Sinch Yes 
Sketch No 
Stripe No 
Trello No 
Twilio Yes 
Visual Studio Code No 
WhatsApp No 
Zoom Yes 

Pricing Details

$0 per month
Growth Plan- $59/month
Business Plan- $129/month
Enteprise Plan- Custom pricing
Free Trial No 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Copilot.live by Fynd

Founded

2023

Country

India

Website

www.copilot.live/

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure