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Description
A reliable generative AI assistant that accompanies you throughout your journey. Let CoCounsel be your dependable ally, developed by industry professionals and supported by credible sources. CoCounsel serves as a chat-based generative AI assistant that streamlines all customer workflows, efficiently handling routine tasks, analyzing data, and providing answers to enhance your productivity, energy, and expertise. In an era marked by change and complexity, our advanced technology and generative AI solutions enable you to act swiftly, gain deeper insights, and achieve greater outcomes. Currently, we are advancing our technological features, allowing you to concentrate on your top priorities. Optimize your precious time with CoCounsel, the state-of-the-art generative AI that accelerates or eradicates tedious tasks while promptly supplying you with reliable answers. Additionally, enjoy uninterrupted access to a chat-based interface that continuously offers the most pertinent and up-to-date insights, allowing you to devote more time to your professional practice. With CoCounsel by your side, you can enhance your workflow and achieve remarkable results.
Description
Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thomson Reuters
Country
Canada
Website
www.thomsonreuters.com/en/artificial-intelligence.html
Vendor Details
Company Name
Directly
Founded
2011
Country
United States
Website
directly.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management