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ease
features
design
support

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Description

Cloudonix operates as a CPaaS (Communications Platform as a Service) provider that specializes in voice and text APIs/SDKs, catering to developers, agencies, telecom companies/MSPs, and enterprises seeking programmable voice communication solutions, AI-driven voice agents, and efficient SIP trunking. Their services feature agentic voice trunking, enabling users to integrate voice-agent platforms with any phone system, whether cloud-based or on-premise, through an easy plug-in approach; they also provide highly flexible SIP trunking along with built-in SBC capabilities (including transcoding and negotiation for TLS/TCP/UDP) to facilitate the connection of any SIP carrier or PBX with ease. For developers working on voice applications, they offer a comprehensive suite of programmable voice APIs, mobile/web voice SDKs, audio streaming options, and call control functionalities such as transfers and IVR management, enhanced by a scripting language for call flow design. Additionally, Cloudonix features low-code tools within their platform, empowering non-technical users to create IVR menus, automated call flows, outbound dialing systems, and sophisticated AI-enabled voice receptionists, broadening accessibility for various stakeholders in the communications landscape. This combination of powerful tools and user-friendly interfaces makes Cloudonix a versatile choice for businesses aiming to enhance their communication capabilities.

Description

Ori is a comprehensive generative-AI platform designed for enterprises to enhance and expand customer interactions through various communication channels such as voice, chat, email, and messaging, all while maintaining compliance and offering audit trails alongside multilingual capabilities. It provides advanced AI-driven chatbots and voice bots that manage the entire customer experience, including lead qualification, sales conversations, onboarding processes, customer support, debt collection, renewals, and retention efforts. Key features encompass multilingual and omnichannel capabilities, intelligent conversation flows that adapt to context and detect sentiment, real-time compliance measures and script adherence for regulated sectors like finance and insurance, complete audit trails, and smooth transitions to human agents whenever necessary. Additionally, it accommodates voice conversations with speech recognition and natural language responses, chat and text interactions, automated email replies, and workflows that integrate both bots and live agents for a seamless customer experience. This innovative approach ensures that businesses can maintain high standards of service while efficiently managing customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Chime
Bandwidth
Cisco CX Cloud
Dasha
Plivo
Retell AI
Slack
Superdash
Synthflow
Vapi AI
Vonage Business
WhatsApp
Zadarma

Integrations

Amazon Chime
Bandwidth
Cisco CX Cloud
Dasha
Plivo
Retell AI
Slack
Superdash
Synthflow
Vapi AI
Vonage Business
WhatsApp
Zadarma

Pricing Details

$39 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cloudonix

Founded

2018

Country

United States

Website

cloudonix.com

Vendor Details

Company Name

Ori

Founded

2017

Country

India

Website

oriserve.com

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