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Average Ratings 0 Ratings

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features
design
support

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Description

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Description

Dynamics CRM and The Portal Connector can help you improve your customer service. You can provide better customer service by integrating Microsoft Dynamics CRM and Dynamics 365 seamlessly with an online portal that is secure and customizable. It is easy to use, and does not require any coding or custom programming. The Portal Connector offers key advantages, including: * You can host your portal online, in the cloud, or with a third-party hosting provider * Works with Dynamics CRM 2011, 2015, 2016, Dynamics 360 * All data from CRM, including Custom Entities, can be used in your portal solution * One license includes unlimited Dev/Test/UAT environments * The Portal Connector is simple to use and doesn't require any coding skills * End Users can authenticate with your portal using Facebook, LinkedIn and Twitter. * Developers can customize every aspect of our solution with our open API

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise CPQ
Datto SIRIS
Datto Workplace
Domotz
Hudu
IT Glue
Microsoft 365
MyGlue
Network Glue
QuoteWerks
Syncro
Wise-Sync
Zendesk Chat
Zomentum

Integrations

Addigy
Autotask PSA
Auvik
Bigger Brains
BrightGauge
ConnectBooster
ConnectWise CPQ
Datto SIRIS
Datto Workplace
Domotz
Hudu
IT Glue
Microsoft 365
MyGlue
Network Glue
QuoteWerks
Syncro
Wise-Sync
Zendesk Chat
Zomentum

Pricing Details

$195 per month
Free Trial
Free Version

Pricing Details

$14995.00/one-time
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Azurative

Founded

2018

Country

United States

Website

www.cloudradial.com

Vendor Details

Company Name

Sylogist

Founded

1993

Country

Canada

Website

www.crmportalconnector.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Product Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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