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Description
CloudApper Desk is an innovative and cost-effective ticketing solution designed to enhance customer support and facilitate business growth. This comprehensive app optimizes customer service operations through a robust dashboard and straightforward ticket management, offering the flexibility needed to boost efficiency. To truly understand your business landscape, the ability to capture and analyze data is essential. With CloudApper Desk, you can pinpoint recurring challenges, leading to opportunities for enhancing your products and services, ultimately fortifying your business. Customer perceptions are often shaped by the quality of after-sales support; impress your clients with CloudApper Desk by tracking activities, managing ticket assignments, and enabling swift responses directly from a mobile device. Elevate the speed and effectiveness of your customer service management by utilizing CloudApper Desk’s centralized data system. This tool offers an intuitive dashboard that displays recent tickets, the latest responses, and additional relevant information, granting users a comprehensive view of their support activities. As a result, your team can work more collaboratively and effectively, ensuring that customer issues are addressed promptly and thoroughly.
Description
Things5 is a robust Internet of Things (IoT) platform tailored for brands and original equipment manufacturers (OEMs). This platform is crafted to facilitate customer applications, enhance research and development efforts, and elevate after-sales service through the use of analytical data. Seamlessly connect a variety of products including home appliances, professional tools, industrial equipment, vehicles, and medical devices. The operation is straightforward: Things5 consolidates all analytics data in one central hub, allowing for the creation of innovative 360° services that range from applications to comprehensive big data analytics tools, reporting capabilities, and specialized service tools. It comes equipped with ready-to-use features that not only include core analytics but also a complete back office for overseeing your product fleet, managing devices, and handling user accounts effectively. To ensure security and reliability, Things5 collaborates with leading industry partners and employs state-of-the-art technologies to uphold stringent security standards, currently adhering to OWASP guidelines and GDPR regulations. Additionally, the platform offers a full suite of tools, including real-time status monitoring, device activation, and management functionalities, empowering users to maintain optimum control and oversight over their connected devices. This comprehensive approach positions Things5 as a pivotal resource for modern businesses looking to harness the power of IoT.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CloudApper
Founded
2018
Country
United States
Website
www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/
Vendor Details
Company Name
VISup
Country
Italy
Website
visup.co
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
IoT
Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization