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Description
CloudApper Desk is an innovative and cost-effective ticketing solution designed to enhance customer support and facilitate business growth. This comprehensive app optimizes customer service operations through a robust dashboard and straightforward ticket management, offering the flexibility needed to boost efficiency. To truly understand your business landscape, the ability to capture and analyze data is essential. With CloudApper Desk, you can pinpoint recurring challenges, leading to opportunities for enhancing your products and services, ultimately fortifying your business. Customer perceptions are often shaped by the quality of after-sales support; impress your clients with CloudApper Desk by tracking activities, managing ticket assignments, and enabling swift responses directly from a mobile device. Elevate the speed and effectiveness of your customer service management by utilizing CloudApper Desk’s centralized data system. This tool offers an intuitive dashboard that displays recent tickets, the latest responses, and additional relevant information, granting users a comprehensive view of their support activities. As a result, your team can work more collaboratively and effectively, ensuring that customer issues are addressed promptly and thoroughly.
Description
CloudApper Tip Management for UKG seamlessly integrates with both POS and UKG systems, streamlining the processes of tip pooling and gratuity reporting. This innovative solution eradicates the cumbersome and error-prone practice of manual spreadsheets, thereby reducing the potential for payroll delays and compliance issues. By continuously gathering tip and time information, it accurately executes calculations based on specific, business-defined rules set by the customer.
The approved amounts are automatically synchronized as a paycode or counter to each employee's timecard in both UKG Ready and UKG Pro WFM systems.
Key Features:
Custom Rules Engine: Allowing for the customization of pools based on various factors such as hours worked, location, job type, shifts, and pay codes.
Automatic Synchronization: Ensures payroll-ready data is directly pushed to individual timecards without delay.
POS Integration Layer: Effectively captures both cash and credit card tips automatically, removing the need for dual-entry processes.
IRS-Compliant Reporting: Keeps a detailed log of every transaction to assist with IRS Form 8027 and FICA tip credits.
Automation for Compliance: Calculates necessary adjustments for guaranteed hourly compensation along with tips, ensuring all regulations are met and properly recorded.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
UKG Pro
UKG Ready
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CloudApper
Founded
2018
Country
United States
Website
www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/
Vendor Details
Company Name
CloudApper AI
Founded
2021
Country
United States
Website
www.cloudapper.ai/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Alternatives
Alternatives
No Alternatives