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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CloudApper Desk is an innovative and cost-effective ticketing solution designed to enhance customer support and facilitate business growth. This comprehensive app optimizes customer service operations through a robust dashboard and straightforward ticket management, offering the flexibility needed to boost efficiency. To truly understand your business landscape, the ability to capture and analyze data is essential. With CloudApper Desk, you can pinpoint recurring challenges, leading to opportunities for enhancing your products and services, ultimately fortifying your business. Customer perceptions are often shaped by the quality of after-sales support; impress your clients with CloudApper Desk by tracking activities, managing ticket assignments, and enabling swift responses directly from a mobile device. Elevate the speed and effectiveness of your customer service management by utilizing CloudApper Desk’s centralized data system. This tool offers an intuitive dashboard that displays recent tickets, the latest responses, and additional relevant information, granting users a comprehensive view of their support activities. As a result, your team can work more collaboratively and effectively, ensuring that customer issues are addressed promptly and thoroughly.

Description

CloudApper Tip Management for UKG seamlessly integrates with both POS and UKG systems, streamlining the processes of tip pooling and gratuity reporting. This innovative solution eradicates the cumbersome and error-prone practice of manual spreadsheets, thereby reducing the potential for payroll delays and compliance issues. By continuously gathering tip and time information, it accurately executes calculations based on specific, business-defined rules set by the customer. The approved amounts are automatically synchronized as a paycode or counter to each employee's timecard in both UKG Ready and UKG Pro WFM systems. Key Features: Custom Rules Engine: Allowing for the customization of pools based on various factors such as hours worked, location, job type, shifts, and pay codes. Automatic Synchronization: Ensures payroll-ready data is directly pushed to individual timecards without delay. POS Integration Layer: Effectively captures both cash and credit card tips automatically, removing the need for dual-entry processes. IRS-Compliant Reporting: Keeps a detailed log of every transaction to assist with IRS Form 8027 and FICA tip credits. Automation for Compliance: Calculates necessary adjustments for guaranteed hourly compensation along with tips, ensuring all regulations are met and properly recorded.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

UKG Pro
UKG Ready

Integrations

UKG Pro
UKG Ready

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CloudApper

Founded

2018

Country

United States

Website

www.cloudapper.com/cloudapper-desk-ticketing-app-customer-support-complain-management/

Vendor Details

Company Name

CloudApper AI

Founded

2021

Country

United States

Website

www.cloudapper.ai/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Alternatives

CloudApper Assets Reviews

CloudApper Assets

CloudApper

Alternatives

No Alternatives