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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cloud9 enhances trading environments by offering a comprehensive range of communication, analytics, and transcription solutions. Our cloud-driven platform revolutionizes trader interactions with a dependable, cost-effective, and compliant service tailored to the specific requirements of institutional traders. The Cloud9 framework efficiently gathers, organizes, and presents real-time metadata and transcriptions. This carefully designed workflow enables firms to effectively capture voice data, providing a thorough insight into market intelligence for front office operations. With APIs connecting to leading industry voice infrastructure providers, Cloud9 ensures superior connectivity, seamless third-party integration, and valuable data sets for the trading floors of both today and the future. Additionally, our platform is built to adapt as the market evolves, ensuring that traders remain at the forefront of innovation.

Description

Nexivo is an innovative, cloud-based contact center solution developed by Corecognitics, designed to facilitate customer interactions through various channels such as chat, voice, SMS, WhatsApp, and web platforms. Equipped with multilingual AI agents, it efficiently handles inquiries, bookings, and call routing in over 100 languages, while also ensuring smooth integration with services like WhatsApp and Microsoft Teams to minimize wait times and enhance first-contact resolution rates. Among its features are live transfers, cloud-based dashboards, automatic transcripts, and comprehensive analytics, all aimed at improving agent efficiency and providing a tailored, scalable customer experience for both remote and in-office teams. Additionally, Nexivo's user-friendly interface allows for easy navigation, ensuring that agents can focus on delivering exceptional service without unnecessary distractions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Horizon Hosted Phone System
Roghnu
Weave

Integrations

Horizon Hosted Phone System
Roghnu
Weave

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$10/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Symphony Communication

Founded

2014

Country

United States

Website

symphony.com/voice/cloud9/

Vendor Details

Company Name

Core Cognitics

Country

United Kingdom

Website

nexivo.corecognitics.com

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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