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Description
Introducing Cloud SWEET!, an affordable managed service designed to monitor call activity seamlessly. Since Cloud SWEET! is cloud-hosted, there are no unforeseen expenses linked to extra hardware or software, allowing for a quick setup that takes mere minutes. With Cloud SWEET!, users gain immediate access to various reporting options concerning extensions and call center groups, facilitating a comprehensive breakdown of information to enhance business tracking. You can rest easy without concerns about networking or infrastructure, as it is fully DATEL Hosted and DATEL Managed. By tracking all call activity, you can boost productivity and pinpoint potential issues effectively. Moreover, you can lower expenses by identifying trends through real-time graphs and reports that present data in insightful formats. The platform also includes drill-down capabilities, which allow users to start with a summary while easily accessing detailed information about each individual call. Such features make Cloud SWEET! an invaluable tool for any organization looking to optimize their communications.
Description
Equip your teams with the most pertinent, precise, and actionable insights readily accessible to enhance their responsiveness and foster informed business choices. Information from all your operational systems is seamlessly gathered and integrated to produce and disseminate reports, allowing your team to concentrate on other critical objectives. Implementing user-specific access and permissions ensures that information sharing is both secure and efficient. You can establish who has the authority to view specific information, adjusting the level of detail as desired. Intuitive data visualizations and the ability to drill down enable every user to progress from overview data to intricate details and compare specific metrics. Both standard and customized workspaces are at your disposal, allowing for easy personalization of dashboards, visual data representations, and reports to cater to all your requirements. Set up alerts to inform you of particular activities or occurrences that may require prompt attention, with notifications delivered via the dashboard, text message, or email. This comprehensive approach not only streamlines decision-making but also fosters a culture of proactive management within your organization.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,500 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DATEL Software Solutions
Website
www.datel-group.com/cloud-sweet
Vendor Details
Company Name
Foresight Intelligence
Founded
2008
Country
United States
Website
www.foresightintelligence.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics