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API Access
Has API
API Access
Has API
Integrations
Pointel Genesys Configuration Management Solution
SmartShare
Spoom
Integrations
Pointel Genesys Configuration Management Solution
SmartShare
Spoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
Comcast Business
Founded
1963
Country
United States
Website
www.masergy.com
Vendor Details
Company Name
Pointel
Founded
1999
Country
United States
Website
www.pointel.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
