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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Clientpulse efficiently collects and analyzes user feedback from various sources such as app reviews, support tickets, and survey responses to uncover the reasons behind user churn, difficulties, or satisfaction with your product. Utilizing advanced clustering techniques, it goes beyond generic summaries to pinpoint and quantify the most prevalent topics. These insights are presented in a dynamic Voice of Customer dashboard, allowing users to click on any graph to explore the original conversations that led to each finding. The platform's adaptive taxonomy is constantly refined as new themes arise, enabling your team to work with up-to-date, relevant categories without the need for manual tagging. Additionally, integrated sentiment analysis identifies negative feedback that traditional metrics like NPS or CSAT might overlook, empowering you to address concerns proactively and enhance positive word-of-mouth. This comprehensive approach not only improves user retention but also fosters a deeper understanding of customer needs and preferences.

Description

Our observation techniques are designed to create a comfortable and authentic environment for customers when they engage with different brands. Our team of researchers is skilled in video analysis, complemented by an analytics platform that captures every crucial detail. We provide your data in a format that is actionable, driving optimal outcomes for your brand. Utilizing industry-leading technology, we ensure maximum comfort, simplicity, and quality for both agencies and consumers alike. By observing consumers in their everyday surroundings, we gather genuine insights that reflect true behaviors. Our toolkit includes wearables such as Go Pros, fixed cameras, and eye trackers, among others. We meticulously translate, subtitle, and tag content by themes, behaviors, and sentiment, and create captivating showreels that enhance your presentations with compelling video narratives. All your footage is securely stored for your convenience, allowing you to access it whenever necessary. In addition to this, we can manage, analyze, and subtitle existing vox pops and free-form video responses, enabling you to search by themes and gain a deeper understanding of consumer behavior. This comprehensive approach not only streamlines your data management but also enriches your brand's storytelling capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

App Store Yes 
Freshdesk Yes 
Google Play Yes 
Google Sheets Yes 
Intercom Yes 
Microsoft Excel Yes 
Trustpilot Yes 
Typeform Yes 
Zendesk Yes 

Integrations

App Store No 
Freshdesk No 
Google Play No 
Google Sheets No 
Intercom No 
Microsoft Excel No 
Trustpilot No 
Typeform No 
Zendesk No 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Clientpulse

Country

United States

Website

clientpulse.ai/

Vendor Details

Company Name

weseethrough

Founded

2013

Country

United Kingdom

Website

weseethrough.com/brands/

Product Features

Product Features

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

Alternatives

Alternatives

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