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features
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support

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Description

Clientpulse efficiently collects and analyzes user feedback from various sources such as app reviews, support tickets, and survey responses to uncover the reasons behind user churn, difficulties, or satisfaction with your product. Utilizing advanced clustering techniques, it goes beyond generic summaries to pinpoint and quantify the most prevalent topics. These insights are presented in a dynamic Voice of Customer dashboard, allowing users to click on any graph to explore the original conversations that led to each finding. The platform's adaptive taxonomy is constantly refined as new themes arise, enabling your team to work with up-to-date, relevant categories without the need for manual tagging. Additionally, integrated sentiment analysis identifies negative feedback that traditional metrics like NPS or CSAT might overlook, empowering you to address concerns proactively and enhance positive word-of-mouth. This comprehensive approach not only improves user retention but also fosters a deeper understanding of customer needs and preferences.

Description

Qlaritics serves as a web-based platform for digital intelligence and media monitoring aimed at brands, agencies, communications teams, researchers, and public-sector entities. It aggregates data from a variety of sources including social media, news websites, forums, blogs, review platforms, and video channels, then categorizes this information by topics, individuals, sources, sentiment, intent, engagement levels, and timeframes. With its dashboards and reports, teams can effectively monitor brand visibility and reputation, analyze competitors, scrutinize audience behaviors, and identify conversation trends across different channels. The platform's analytical tools are designed to filter out bot activity and spam, pinpoint changes in sentiment, highlight emerging risks, and reveal significant trends for further examination. Additionally, Q-AI interprets the insights gathered, responds to inquiries about data fluctuations, elucidates potential reasons behind these changes, and generates summaries and recommendations that aid in monitoring, research, and communication strategies. All of these features work together to enhance the decision-making capabilities of organizations in a rapidly evolving digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

App Store Yes 
Freshdesk Yes 
Google Play Yes 
Google Sheets Yes 
Intercom Yes 
Microsoft Excel Yes 
Trustpilot Yes 
Typeform Yes 
Zendesk Yes 

Integrations

App Store No 
Freshdesk No 
Google Play No 
Google Sheets No 
Intercom No 
Microsoft Excel No 
Trustpilot No 
Typeform No 
Zendesk No 

Pricing Details

$30 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Clientpulse

Country

United States

Website

clientpulse.ai/

Vendor Details

Company Name

Alnixa

Website

qlaritics.com

Product Features

Product Features

Alternatives

Alternatives