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Description
Clientpulse efficiently collects and analyzes user feedback from various sources such as app reviews, support tickets, and survey responses to uncover the reasons behind user churn, difficulties, or satisfaction with your product. Utilizing advanced clustering techniques, it goes beyond generic summaries to pinpoint and quantify the most prevalent topics. These insights are presented in a dynamic Voice of Customer dashboard, allowing users to click on any graph to explore the original conversations that led to each finding. The platform's adaptive taxonomy is constantly refined as new themes arise, enabling your team to work with up-to-date, relevant categories without the need for manual tagging. Additionally, integrated sentiment analysis identifies negative feedback that traditional metrics like NPS or CSAT might overlook, empowering you to address concerns proactively and enhance positive word-of-mouth. This comprehensive approach not only improves user retention but also fosters a deeper understanding of customer needs and preferences.
Description
THE WHAT:
Evermuse is an AI guide that transforms customer conversations into roadmap insights, helping you create stronger products, faster.
THE WHY:
• Roadmapping is often slow, fragmented, and subjective.
• Sales and CS calls remain a closed loop for Product teams.
• Product teams end up leaning on broad AI tools and basic call notes that aren’t tailored to their needs.
THE HOW:
Evermuse captures Sales, CS, and Product team interactions with customers through file uploads, direct meeting recordings, and integrations with existing call recorders.
It then distills those calls into the signals Product cares about (like requirements, friction points, standout quotes, and sentiment), organizing and tallying them by frequency.
Evermuse compiles those signals into fully referenced opportunities your team can use in roadmap planning.
Finally, Evermuse lets you query your complete dataset of customer calls with an AI-driven chat, so you can surface insights on demand.
API Access
Has API
No
API Access
Has API
No
Integrations
App Store
Yes
Asana
No
Chorus by ZoomInfo
No
Freshdesk
Yes
Gong
No
Google Meet
No
Google Play
Yes
Google Sheets
Yes
Intercom
Yes
Jira
No
Integrations
App Store
No
Asana
Yes
Chorus by ZoomInfo
Yes
Freshdesk
No
Gong
Yes
Google Meet
Yes
Google Play
No
Google Sheets
No
Intercom
No
Jira
Yes
Pricing Details
$30 per month
Free Trial
Yes
Free Version
No
Pricing Details
$100/month
Includes 1,200 credits, enough for ~40 customer calls of 30-minutes each (i.e., 1 credit per minute of audio or video analysis)
$0.10 / credit
For every additional credit
Up to 5 users
Up to 100 employees
14-day free trial
$0.10 / credit
For every additional credit
Up to 5 users
Up to 100 employees
14-day free trial
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Clientpulse
Country
United States
Website
clientpulse.ai/
Vendor Details
Company Name
Evermuse
Founded
2024
Country
United States
Website
evermuse.com