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Description
To reduce returns and turn customers into loyal ones, you must provide a pleasant post-purchase customer experience. The post-purchase experience is the most important parameter when choosing a brand. ClickPost offers a unified API platform that allows you to collaborate and visibility. It also leverages logistics intelligence to reduce exceptions, real-time tracking and predictive analytics to improve customer experience. Customers need to communicate clearly with their brand and have clear expectations about delivery. They also need seamless shipping. ClickPost has helped customers increase their shipping NPS by 40 percent. Our control tower products and allocate have helped leading companies achieve a 9x return on ROI. ClickPost Platform is an integrated platform that powers all your applications and helps you reduce tech investments.
Description
The returns process in B2B wholesale, distribution, and manufacturing sectors has turned chaotic due to the reliance on PDF forms, email communications, and manual data entry. To alleviate this congestion in shipping documentation, it's essential to equip your shipping and receiving teams with up-to-the-minute information on anticipated returns throughout the day. Customers can conveniently manage their returns through your website, mobile app, or a link provided to them. With real-time integrations, they will have access to precise pricing and historical purchase order details at their fingertips. The Return Merchandise Authorization (RMA) is generated in your ERP system, incorporating business logic to ensure accurate assessments of warehouse returns, freight charges, and restocking fees. This user-friendly portal keeps customers informed with live updates on the status of their returns, benefiting customer service and warehouse personnel alike. By streamlining the returns experience, your customers enjoy a hassle-free process accompanied by timely status notifications, leading to increased satisfaction and loyalty. Moreover, this efficient system not only enhances operational productivity but also fosters stronger relationships with your clients.
API Access
Has API
API Access
Has API
Integrations
Acumatica Cloud ERP
Amazon
Appbrew
BetterCommerce
BigCommerce
DataChannel
Delhivery
EasyPost
FedEx Ship Manager
Integry
Integrations
Acumatica Cloud ERP
Amazon
Appbrew
BetterCommerce
BigCommerce
DataChannel
Delhivery
EasyPost
FedEx Ship Manager
Integry
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClickPost
Founded
2015
Country
India
Website
clickpost.ai
Vendor Details
Company Name
Continuum
Country
United States
Website
www.gocontinuum.ai
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection