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Description
Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.
Description
The TCN Operator represents a comprehensive suite of top-tier call center tools that are seamlessly integrated for optimal efficiency. With TCN's no-contract guarantee, this cloud-based solution can be tailored to fulfill all the unique requirements of your call center. Annually, TCN's software handles billions of interactions between consumers and agents, making it a powerhouse in the industry. By consolidating all communication channels into a single platform, it provides agents with a cohesive experience, allowing them to connect with customers through their preferred mediums. This versatility empowers customers to select how they wish to communicate, enhancing their overall experience. Furthermore, with the right tools at their disposal, call centers can effectively navigate compliance regulations with confidence. Safeguarding sensitive information for both the call center and its customers is paramount, and TCN facilitates adherence to regulations like TCPA, HIPAA, and FDCPA through automation and streamlined processes. Ensuring data protection is crucial, as failure to do so could lead to significant challenges in the future, potentially jeopardizing your operation's credibility and trust. Ultimately, embracing TCN's innovative solutions equips your call center to thrive in a competitive landscape while upholding the highest standards of security and compliance.
API Access
Has API
API Access
Has API
Integrations
Balto
CallFinder
Collect!
InfinityX
InterProse ACE
Lariat Collections Platform
Sedric AI
ServiceNow
Integrations
Balto
CallFinder
Collect!
InfinityX
InterProse ACE
Lariat Collections Platform
Sedric AI
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Envision Telephony
Founded
1994
Country
United States
Website
www.envisioninc.com
Vendor Details
Company Name
TCN
Founded
1999
Country
United States
Website
www.tcn.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning