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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Claims representatives now have the opportunity to work hand in hand with policyholders like never before. Engaging policyholders more thoroughly in the claims process not only enhances customer satisfaction but also helps in lowering the expenses associated with claims handling. Today’s policyholders anticipate a high standard of service that aligns with their schedules rather than the representatives'. When policyholders are actively involved throughout the entire claims process, their satisfaction with the experience tends to increase significantly. By utilizing ClaimXperience video collaboration, you can gain the advantage of "eyes-on-site" directly from your desk, allowing for effective triage and evaluation of damage severity. This increased precision enables more claims to be settled directly, eliminating the costs tied to on-site visits. Moreover, when an on-site assessment is truly required, you can ensure that the right expert is dispatched from the very beginning, thereby streamlining the process even further. Ultimately, this approach fosters a more efficient and customer-centric claims experience.

Description

Claims Workspace serves as an all-encompassing solution aimed at optimizing the management of property claims through the integration of data, automation, and collaborative tools. This platform enhances workflows, leading to improved results for both insurers and restoration experts. With the ability to seamlessly connect to various data sources, Claims Workspace ensures that users have real-time access to critical property information, assessments of damages, and repair cost estimates. The automation capabilities significantly minimize manual work, thus speeding up the claims process and increasing precision. Furthermore, the collaboration features promote effective communication among all parties involved, fostering transparency and efficiency throughout the entire claims process. By utilizing sophisticated analytics and user-friendly interfaces, Claims Workspace not only empowers users to make well-informed decisions but also boosts customer satisfaction and optimizes overall operational performance. Additionally, this comprehensive approach to claims management positions businesses to respond more effectively to client needs and market changes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xactware

Founded

1986

Country

United States

Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Vendor Details

Company Name

Cotality

Founded

2010

Country

United States

Website

www.cotality.com/products/claims-workspace

Product Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

Product Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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