ClaimXperience Description
Now, claims representatives can collaborate with policyholders. A deeper involvement of the policyholder in the claims process can improve customer satisfaction and lower claims-handling expenses. Today's policyholders expect high-quality service that is flexible to their needs and not yours. The experience of policyholders who are involved from the beginning to the end in the claims process is more satisfying. Gain the advantage of "eyes-on-site"--right from the desk. ClaimXperience video collaboration allows you to effectively triage the claim, and assess the extent of damage. You can settle more claims with greater accuracy, reducing the need for an on-site visit. You can also send the right person to the right person when you need an on-site visit.