Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
Description
Ediflex is an online platform that facilitates the digital management of all administrative and financial interactions associated with public works contracts. Since its inception in 1989, this service has been successfully utilized for numerous projects involving various Public Owners such as Local Authorities, Ministries, Hospitals, Cities, Public Establishments, SEM, and Trams, as well as Private Owners. Once a contract is awarded, all participants simply need a computer with an Internet connection to access the financial documents related to the project. At the beginning of the operation, the Contracting Authority or their designated assistant inputs the financial parameters of the contracts. Each month, companies can display their progress reports on the platform, which are then reviewed by project management before receiving validation from the contracting authority’s representative, who subsequently publishes the necessary supporting documents for transparency. This streamlined process enhances communication and efficiency in managing public works contracts.
API Access
Has API
No
API Access
Has API
No
Integrations
CivicPlus Municipal Websites
Yes
CivicReady
Yes
Facebook
Yes
Integrations
CivicPlus Municipal Websites
No
CivicReady
No
Facebook
No
Pricing Details
Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/citizen-request-management/
Vendor Details
Company Name
Epicture
Country
France
Website
epicture.fr/ediflex/
Product Features
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
No
Document Management
No
Equipment Maintenance
No
Fixed Asset Management
No
Job Costing
No
Project Management
No
Service Request Management
No
Work Order Management
No
Product Features
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
No
Document Management
No
Equipment Maintenance
No
Fixed Asset Management
No
Job Costing
No
Project Management
No
Service Request Management
No
Work Order Management
No