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Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
Description
Ediflex is an online platform that facilitates the digital management of all administrative and financial interactions associated with public works contracts. Since its inception in 1989, this service has been successfully utilized for numerous projects involving various Public Owners such as Local Authorities, Ministries, Hospitals, Cities, Public Establishments, SEM, and Trams, as well as Private Owners. Once a contract is awarded, all participants simply need a computer with an Internet connection to access the financial documents related to the project. At the beginning of the operation, the Contracting Authority or their designated assistant inputs the financial parameters of the contracts. Each month, companies can display their progress reports on the platform, which are then reviewed by project management before receiving validation from the contracting authority’s representative, who subsequently publishes the necessary supporting documents for transparency. This streamlined process enhances communication and efficiency in managing public works contracts.
API Access
Has API
API Access
Has API
Integrations
CivicPlus Municipal Websites
CivicReady
Facebook
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/citizen-request-management/
Vendor Details
Company Name
Epicture
Country
France
Website
epicture.fr/ediflex/
Product Features
Public Works
Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management
Product Features
Public Works
Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management