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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.

Description

Ediflex is an online platform that facilitates the digital management of all administrative and financial interactions associated with public works contracts. Since its inception in 1989, this service has been successfully utilized for numerous projects involving various Public Owners such as Local Authorities, Ministries, Hospitals, Cities, Public Establishments, SEM, and Trams, as well as Private Owners. Once a contract is awarded, all participants simply need a computer with an Internet connection to access the financial documents related to the project. At the beginning of the operation, the Contracting Authority or their designated assistant inputs the financial parameters of the contracts. Each month, companies can display their progress reports on the platform, which are then reviewed by project management before receiving validation from the contracting authority’s representative, who subsequently publishes the necessary supporting documents for transparency. This streamlined process enhances communication and efficiency in managing public works contracts.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CivicPlus Municipal Websites Yes 
CivicReady Yes 
Facebook Yes 

Integrations

CivicPlus Municipal Websites No 
CivicReady No 
Facebook No 

Pricing Details

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

CivicPlus

Founded

2001

Country

United States

Website

www.civicplus.com/citizen-request-management/

Vendor Details

Company Name

Epicture

Country

France

Website

epicture.fr/ediflex/

Product Features

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database No 
Document Management No 
Equipment Maintenance No 
Fixed Asset Management No 
Job Costing No 
Project Management No 
Service Request Management No 
Work Order Management No 

Product Features

Public Works

Billing & Invoicing No 
Compliance Management No 
Contract Management No 
Customer Database No 
Document Management No 
Equipment Maintenance No 
Fixed Asset Management No 
Job Costing No 
Project Management No 
Service Request Management No 
Work Order Management No 

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