Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
Description
Delib is a company focused on enhancing civic engagement through its primary offering, Citizen Space, which serves as a web-based solution for public sector entities to conduct online consultations, community engagement initiatives, surveys, and mandatory consultation processes, all within a secure framework that requires no software installation. Citizen Space empowers teams to create and launch engagement activities, utilize geospatial mapping, gather responses via desktop or mobile devices, and analyze data instantly through dashboards, while also allowing for the export and reporting of insights to inform decision-making, all while adhering to accessibility and privacy standards. By centralizing workflows for citizen and stakeholder participation, it enables planners, policymakers, and regulators to handle formal consultations, spatial planning, climate engagement, and evidence requests more effectively and with improved response rates, ultimately fostering greater public trust and transparency in governance. Moreover, this innovative platform contributes to a more informed citizenry by providing tools that facilitate meaningful dialogue between the public and decision-makers.
API Access
Has API
API Access
Has API
Integrations
CivicPlus Municipal Websites
CivicReady
Facebook
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CivicPlus
Founded
2001
Country
United States
Website
www.civicplus.com/citizen-request-management/
Vendor Details
Company Name
Delib
Founded
2001
Country
United Kingdom
Website
www.delib.net
Product Features
Public Works
Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management