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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.

Description

Developed and rigorously tested by law enforcement professionals, CivicRMS stands out as a cutting-edge, efficient records management system. Its sophisticated integration features allow for the unification of all software applications onto a single platform, making it the ideal RMS for centralized operations. Users can seamlessly access various systems and applications through CivicRMS without the need to toggle between different interfaces. This capability ensures that critical information is readily available, providing quick and precise results through advanced fragmented search technology. Additionally, users can generate NIBRS-compliant reports directly from incident reports, with the system's built-in validation tools that automatically detect errors and suggest immediate corrections. By streamlining workflows, CivicRMS reduces the burden of manual data entry, allowing officers to quickly access essential information, such as dispatch calls, incident reports, arrest records, and inmate information. This immediate access empowers officers to make informed decisions and act swiftly in the field, enhancing public safety and operational efficiency. Overall, CivicRMS significantly enhances the effectiveness of law enforcement agencies by consolidating vital resources into a single, user-friendly interface.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CivicEye
CivicPlus Municipal Websites
CivicReady
Facebook

Integrations

CivicEye
CivicPlus Municipal Websites
CivicReady
Facebook

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CivicPlus

Founded

2001

Country

United States

Website

www.civicplus.com/citizen-request-management/

Vendor Details

Company Name

CivicEye

Founded

2007

Country

United States

Website

www.civiceye.com/products/civicrms/

Product Features

Public Works

Billing & Invoicing
Compliance Management
Contract Management
Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Project Management
Service Request Management
Work Order Management

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