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Description
CitizenMe is an international network of 'Digital Citizens' who utilize the CitizenMe app to collect their personal data, uncover insights about themselves, and access highly personalized products and services. Members willingly share their information on their own terms with the brands they cherish and the causes they support. For companies, this facilitates continuous human data interactions. Engage in profound, anonymized conversations with thousands of actual consumers in real-time, enabling a level of personalization that not only delights users but also fosters personal empowerment, accelerates business growth, and generates a positive social impact for your brand. Stay informed with live, on-the-spot surveys featuring real individuals backed by verified multi-variate data (we prioritize quality over speed), complete with impressive data visualizations, image galleries, and interactive charts. Our payment model is pay-as-you-go, and we’ve streamlined our pricing structure for your convenience, ensuring you receive maximum value without complexity. Additionally, this approach allows brands to develop a more meaningful connection with their audience, enhancing trust and loyalty over time.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CitizenMe
Founded
2014
Country
Germany
Website
www.citizenme.com/business-page/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management