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Description
Cistera excels at transforming intricate tasks into straightforward processes. The Cistera Suite offers a unified administrative platform for managing all IP telephony applications seamlessly. This single, robust portal is designed to be user-friendly, catering to various user levels across diverse devices and multiple locations. With a global clientele spanning various sectors including education, energy, events, finance, government, and healthcare, Cistera is equipped to partner with any medium to large enterprise aiming to enhance service quality, ensure compliance, and provide both financial and physical safeguards. The call recording and emergency alert functionalities within the Cistera Suite enable organizations to monitor communications more effectively. Our solutions boast extensive integration capabilities, linking LMR systems with UC networks to provide a comprehensive perspective of your organization. Moreover, all interactions can be channeled into live data dashboards, facilitating call analytics that are compatible with a wide range of devices. This versatility allows organizations to maximize their operational efficiency and responsiveness.
Description
To enhance the efficiency of your contact center and workforce, it is crucial to gain a comprehensive understanding of every interaction between agents and customers. Equip yourself with advanced tools that promote superior customer engagements and maximize agent effectiveness.
Record call audio at random intervals, scheduled times, or on demand, ensuring that the recording captures everything from the very beginning, regardless of when it starts. Empower your supervisors to actively monitor live calls and review complete call recordings, especially during transfers between agents. This capability allows for the swift resolution of disputes, provides support for legal matters, and enables thorough monitoring of agent performance through reliable call documentation. Analyze vast amounts of call data by utilizing various metrics, and perform quick searches with simple one-click filters. You can also merge multiple fields for more intricate searches, making it easy to analyze any interaction by playing multimedia clips directly from your desktop. Share the combined voice and screen .WMV files over a network or via email, giving you a detailed insight into how agents engage with customers, ultimately allowing for more effective workforce optimization and improved service quality. Additionally, gathering data on customer interactions can inform strategies to enhance both agent training and customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cisco Jabber
Microsoft Power BI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cistera
Founded
2003
Country
United States
Website
cistera.com
Vendor Details
Company Name
Serenova
Founded
2013
Country
United States
Website
www.serenova.com/products/telstrat/recording-quality-management/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
