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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Botmind
Bridge Legal
CallFinder
Chatdesk
ClicData
Dynamics Telephony
Eleveo
Facebook
FortiADC
HubSpot Customer Platform
Keragon
MobiWork
OD Online
Salesforce Service Cloud
Salesmate
Speak
Stackreaction
Vantage Point
Vonigo
Webex Workforce Optimization

Integrations

Botmind
Bridge Legal
CallFinder
Chatdesk
ClicData
Dynamics Telephony
Eleveo
Facebook
FortiADC
HubSpot Customer Platform
Keragon
MobiWork
OD Online
Salesforce Service Cloud
Salesmate
Speak
Stackreaction
Vantage Point
Vonigo
Webex Workforce Optimization

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Deployment

SaaS
iPhone App
iPad App
Android App
Windows
Mac
Linux

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.cisco.com/c/en/us/products/contact-center/unified-contact-center-express/index.html

Vendor Details

Company Name

RingCentral

Founded

2003

Country

United States

Website

www.ringcentral.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

uContact Reviews

uContact

net2phone

Alternatives