Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience the advantages of Cisco now available in an as-a-service model. Enhance your operational speed, flexibility, and scalability through on-demand solutions that seamlessly adjust to suit your organizational requirements. Cisco Plus provides a comprehensive suite of cross-portfolio technologies designed to tackle your most pressing challenges while delivering quicker returns on investment. Initially focusing on hybrid cloud technologies, the offerings will soon diversify into a wider range of services developed alongside our partner ecosystem. The shift towards as-a-service frameworks accelerates the transition from traditional infrastructure management to achieving tangible business results. Cisco Plus simplifies the process for customers to obtain and oversee Cisco solutions effectively. Among its offerings are data center networking, bare metal computing, Edge computing, virtualization services, and VDI, ensuring a robust foundation for your IT needs. This innovative approach not only streamlines operations but also empowers businesses to thrive in a rapidly evolving technological landscape.
Description
Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/plus-as-a-service.html
Vendor Details
Company Name
Smiddle
Founded
2015
Country
Estonia
Website
www.smiddle.com
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration
Virtualization
Archiving & Retention
Capacity Monitoring
Data Mobility
Desktop Virtualization
Disaster Recovery
Namespace Management
Performance Management
Version Control
Virtual Machine Monitoring
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics