Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience the advantages of Cisco now available in an as-a-service model. Enhance your operational speed, flexibility, and scalability through on-demand solutions that seamlessly adjust to suit your organizational requirements. Cisco Plus provides a comprehensive suite of cross-portfolio technologies designed to tackle your most pressing challenges while delivering quicker returns on investment. Initially focusing on hybrid cloud technologies, the offerings will soon diversify into a wider range of services developed alongside our partner ecosystem. The shift towards as-a-service frameworks accelerates the transition from traditional infrastructure management to achieving tangible business results. Cisco Plus simplifies the process for customers to obtain and oversee Cisco solutions effectively. Among its offerings are data center networking, bare metal computing, Edge computing, virtualization services, and VDI, ensuring a robust foundation for your IT needs. This innovative approach not only streamlines operations but also empowers businesses to thrive in a rapidly evolving technological landscape.
Description
Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/products/plus-as-a-service.html
Vendor Details
Company Name
Smiddle
Founded
2015
Country
Estonia
Website
www.smiddle.com
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
No
Load Balancing
No
Multi-Device Support
No
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No
Virtualization
Archiving & Retention
No
Capacity Monitoring
No
Data Mobility
No
Desktop Virtualization
No
Disaster Recovery
No
Namespace Management
No
Performance Management
No
Version Control
No
Virtual Machine Monitoring
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes