Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Harnessing your data can elevate your business to unprecedented heights. The Cisco Edge Intelligence orchestration software streamlines the process of delivering data to the appropriate applications precisely when needed. Gain clarity and control over who accesses your data and its destination. Leverage intelligent insights from interconnected assets to enhance your organization’s competitive edge. Enjoy a network-integrated strategy that offers centralized oversight across the network, applications, and data. Seamlessly integrate with various cloud partners, facilitating data flow to local, multi-cloud, or hybrid environments. Underpinning this is Cisco’s renowned multi-layered security framework. Develop, test, and implement code utilizing widely-adopted developer-friendly tools. Effortlessly gather data from any edge sensor through built-in industry-standard connectors integrated into Cisco Network equipment. This comprehensive approach not only optimizes data usage but also empowers organizations to make informed decisions swiftly.
Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Cisco Prime Network
Yes
Microsoft Azure
Yes
Integrations
Amazon Web Services (AWS)
No
Cisco Prime Network
No
Microsoft Azure
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.cisco.com/c/en/us/solutions/internet-of-things/edge-intelligence.html
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Product Features
Industrial IoT
Condition Monitoring
No
Data Visualization
No
Factory Data Analytics
No
Machine Learning
No
Machine Workflow Creation
No
Predictive Maintenance
No
Production Line / Factory Insights
No
Real-Time Monitoring
No
Reporting / Analytics
No
Smart Alerts / Notifications
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No