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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Remote Support provides reliable, effective, and safe IT assistance from a distance by utilizing your current Service Desk and Microsoft System Center Configuration Manager (SCCM) resources. Our remote diagnostic applications seamlessly integrate with your preferred ITSM platform, empowering Analysts with essential administrative capabilities to expedite ticket resolution and enhance overall management. This approach not only enhances efficiency but also fosters greater accountability within the support process.

Description

Remote Utilities is a versatile remote desktop solution suitable for business and home use. View and control the remote computer as if you were sitting right in front of it. For business users, Remote Utilities serves as a command center, maintaining IT infrastructure efficiently. It consolidates all PCs into a list for easy access, monitoring, and management. It is instrumental for optimizing inventory management, eliminating the need for physical access to remote PCs, allowing secure connections to office computers from home or while traveling, ensuring instant access to files, databases, and software. Helpdesk providers will find the firewall bypass feature beneficial, allowing connections to remote PCs without installation and administrative privileges, even with firewalls and NAT services. Customize the Agent with your branding before deployment to clients. This ensures that technical support specialists can assist clients regardless of their computer literacy or network configuration.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Meeting360
Project360
TeamBeats
VisitStream

Integrations

Meeting360
Project360
TeamBeats
VisitStream

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99 one-time payment
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cireson

Founded

2011

Country

United States

Website

cireson.com

Vendor Details

Company Name

Remote Utilities Pty (Cy) Ltd.

Founded

2010

Country

Cyprus

Website

www.remoteutilities.com

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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Alternatives

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