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ease
features
design
support

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Description

Consolidate all your customer information from various technology platforms to gain a comprehensive understanding of essential metrics for each client, such as risk indicators, churn probabilities, and usage patterns. By integrating your data, you can develop a holistic view of your customers' well-being and emerging trends. Leverage the insights provided by Churned to adopt a proactive strategy against churn, identifying the necessary steps to retain customers. Utilize AI-generated health scores, pinpoint key factors contributing to churn, and determine the most effective next actions. Receive automated notifications when a customer is at risk or when new opportunities present themselves. The results are presented clearly, tailored to different customer segments, allowing for targeted engagement. Ensure that you are prepared to interact with customers showing signs of deteriorating health and seize growth opportunities with your most valuable clients. Enhance the expansion of your business through Churned’s automated recommendations for the next best product and tailored communication channels for each customer. This comprehensive approach not only aids in customer retention but also maximizes potential revenue growth across your entire client portfolio.

Description

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chargebee
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zoho CRM
Amazon S3
Broadsign
Databricks Data Intelligence Platform
Delighted
Exact
Google Analytics
Klaviyo
Mixpanel
Snowflake
Teamleader
Younium
Zapier
Zendesk

Integrations

Chargebee
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zoho CRM
Amazon S3
Broadsign
Databricks Data Intelligence Platform
Delighted
Exact
Google Analytics
Klaviyo
Mixpanel
Snowflake
Teamleader
Younium
Zapier
Zendesk

Pricing Details

€199 per month
Free Trial
Free Version

Pricing Details

899$/mo
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Churned

Founded

2019

Country

Netherlands

Website

www.churned.io

Vendor Details

Company Name

Custify

Founded

2017

Country

Romania

Website

www.custify.com

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks