Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Stay informed when anyone leaves a comment on your social media platforms, ensuring you never overlook a potential client again. This service is compatible with Facebook, Instagram, Twitter, and YouTube, and it can send notifications directly to your email or Telegram, allowing you to engage promptly. You can start with a free trial that requires no credit card information, making it easy to get started. We provide alerts for comments across your communities on Facebook, Instagram, Twitter, and YouTube, and also on VKontakte and Odnoklassniki if you're using those platforms. Be notified whenever someone mentions your brand or relevant keywords on Twitter or VK, enabling you to connect with prospective customers effectively. Enjoy the convenience of receiving social comment notifications on your desktop without the need to continuously check your smartphone. Additionally, you will be alerted about comments on your promotional posts or those made by influencers regarding your products. Furthermore, you can discover potential leads by tracking comments in your competitors’ communities on Twitter or YouTube, expanding your customer base even further. This comprehensive approach helps you stay ahead in the competitive social media landscape.
Description
In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Instagram
Yes
Telegram
Yes
X (Twitter)
Yes
YouTube
Yes
Integrations
Facebook
No
Instagram
No
Telegram
No
X (Twitter)
No
YouTube
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Star Consulting
Website
chotam.io
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/social/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No