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ease
features
design
support

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Description

Stay informed when anyone leaves a comment on your social media platforms, ensuring you never overlook a potential client again. This service is compatible with Facebook, Instagram, Twitter, and YouTube, and it can send notifications directly to your email or Telegram, allowing you to engage promptly. You can start with a free trial that requires no credit card information, making it easy to get started. We provide alerts for comments across your communities on Facebook, Instagram, Twitter, and YouTube, and also on VKontakte and Odnoklassniki if you're using those platforms. Be notified whenever someone mentions your brand or relevant keywords on Twitter or VK, enabling you to connect with prospective customers effectively. Enjoy the convenience of receiving social comment notifications on your desktop without the need to continuously check your smartphone. Additionally, you will be alerted about comments on your promotional posts or those made by influencers regarding your products. Furthermore, you can discover potential leads by tracking comments in your competitors’ communities on Twitter or YouTube, expanding your customer base even further. This comprehensive approach helps you stay ahead in the competitive social media landscape.

Description

In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Instagram
Telegram
X (Twitter)
YouTube

Integrations

Facebook
Instagram
Telegram
X (Twitter)
YouTube

Pricing Details

$5 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Star Consulting

Website

chotam.io

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/social/

Product Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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