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Average Ratings 0 Ratings
Description
Harnessing the power of digital intelligence, we merge cognitive capabilities with advanced emotional insight. Eliminate uncertainty in interpreting conversational signals. Our emotion detection machine learning models assess customer emotions through their writing style, vocal tone, and facial expressions. This AI tool pinpoints your emotional strengths and weaknesses, aiding you in becoming an adaptable communicator who can skillfully engage with diverse customers. Every interaction serves as a learning opportunity for our AI, enhancing its understanding of your team’s dynamics. Our technology clarifies the strategies employed by top sales professionals that distinguish them in dialogues, effectively imparting this knowledge to the entire team. Say goodbye to guessing why a client may have changed their mind. Our AI highlights critical turning points during conversations, providing you with precise feedback on your performance, whether positive or negative, thus fostering continuous improvement.
Description
Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.
API Access
Has API
API Access
Has API
Integrations
Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0.25 per hour
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chipbrain
Founded
2020
Country
United States
Website
www.chipbrain.com
Vendor Details
Company Name
Modulate
Founded
2019
Country
United States
Website
www.modulate.ai/velma