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features
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support

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Description

Cheers serves as a frontline brand control hub powered by AI, revolutionizing the way customer interactions are recorded and responded to by utilizing NFC-enabled badges assigned to employees, which allow for the immediate linking of online reviews, social media mentions, loyalty registrations, and NPS feedback to specific individuals instead of relying on broad averages. When a customer taps on the badge, a mobile web page opens—requiring no app download or login—and can be fully customized with branding elements and calls to action, such as requests for reviews, tips, downloads, and surveys, with all customer interactions being tracked in real time for that particular employee. This innovative approach generates a distinct dataset that equips managers with valuable insights, enabling them to pinpoint who requires coaching, who deserves recognition, and what specific behaviors lead to favorable outcomes, thus transcending traditional aggregate metrics to enhance and monitor individual performance effectively. Ultimately, Cheers not only streamlines customer feedback but also fosters a culture of accountability and recognition within the workforce.

Description

Social Mention helps identify discussions about your brand or competitors in both news outlets and various social media platforms. This user-friendly tool serves as a social media search engine that compiles content generated by users from all over the web into one cohesive stream. It functions as a monitoring resource, enabling you to observe and quantify what individuals are expressing about your brand globally and in real-time. Integrated within BrandMentions, this comprehensive brand monitoring solution is tailored to track and actively participate in online dialogues as they happen. With Social Mention, you'll never overlook any comments or mentions related to your brand across social media channels, news articles, or other media. Stay informed about when and where your audience engages with you online. By utilizing this tool, you can gain valuable insights into customer interactions, assess the effectiveness of your social media strategies, and develop products that align closely with consumer needs. This ultimately strengthens your brand's presence and responsiveness in the digital landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cheers

Founded

2023

Country

United States

Website

www.cheers.tech/

Vendor Details

Company Name

BrandMentions

Founded

2015

Country

Romania

Website

brandmentions.com/socialmention/

Product Features

Product Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Alternatives

Alternatives

Social Mention Reviews

Social Mention

BrandMentions