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Description
Develop free checklists and established team processes to effectively scale your business. Ensure tasks are completed correctly and on schedule every single time. By creating a recurring checklist or process, you can share it with your team members and monitor the work they submit. You have the option to craft a new process template or replicate an existing one. Incorporate detailed step-by-step tasks and descriptions to guarantee that everything is executed properly, consistently. Since team members prefer not to log in to multiple software platforms, simply share a private link to any process, allowing them to submit it repeatedly. Whenever a team member finishes a business process, you'll receive a notification, ensuring that ongoing tasks are completed accurately. With access to thousands of free checklists and business processes, you can easily copy, modify, and utilize them at no cost. To unlock all features, just create a free account, and take advantage of Checkli's extensive template library to create, share, and track your processes effectively. This approach not only streamlines operations but also enhances team collaboration.
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
API Access
Has API
API Access
Has API
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
Pricing Details
$45 per year
Free Trial
Free Version
Pricing Details
$20
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Checkli
Founded
2014
Country
United States
Website
www.checkli.com
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management