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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Develop free checklists and established team processes to effectively scale your business. Ensure tasks are completed correctly and on schedule every single time. By creating a recurring checklist or process, you can share it with your team members and monitor the work they submit. You have the option to craft a new process template or replicate an existing one. Incorporate detailed step-by-step tasks and descriptions to guarantee that everything is executed properly, consistently. Since team members prefer not to log in to multiple software platforms, simply share a private link to any process, allowing them to submit it repeatedly. Whenever a team member finishes a business process, you'll receive a notification, ensuring that ongoing tasks are completed accurately. With access to thousands of free checklists and business processes, you can easily copy, modify, and utilize them at no cost. To unlock all features, just create a free account, and take advantage of Checkli's extensive template library to create, share, and track your processes effectively. This approach not only streamlines operations but also enhances team collaboration.

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Pricing Details

$45 per year
Free Trial
Free Version

Pricing Details

$20
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Checkli

Founded

2014

Country

United States

Website

www.checkli.com

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

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