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Average Ratings 0 Ratings
Description
Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.
Description
StayReplied offers a web-based shared inbox designed for businesses managing customer inquiries via website chat. Within its searchable workspace, conversations can be organized by staff members who can assign chats, add private notes, and transform discussions into tickets complete with an owner, priority level, and due date. The platform provides optional AI-generated responses that utilize approved and versioned knowledge along with pricing records, ensuring transparency by citing source versions and seamlessly transitioning conversations to human agents when necessary. Teams have the flexibility to establish daily and monthly budgets for AI interactions, though these AI features are currently in private beta and necessitate the business's specific Anthropic key. Additionally, the service encompasses a sales pipeline, quoting tools, contact history, saved views, and a chat widget for websites. It is primarily targeted at restaurants, clinics, retail shops, online stores, and service-oriented businesses. The application and chat feature support both English and Arabic languages, accommodating right-to-left text formatting as well. While the website chat functionality is currently available, integration with platforms such as WhatsApp, Instagram, Messenger, email, and SMS is anticipated in the near future. This multi-channel approach aims to enhance communication and streamline customer support processes across various business types.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Alfa-Track
Yes
Anthropic
No
CS-Cart Free
Yes
Feederloop
Yes
Front
Yes
Getscreen.me
Yes
HelpShelf
Yes
KonnectzIT
Yes
Median Cobrowse
Yes
Revamp CRM
Yes
Integrations
Alfa-Track
No
Anthropic
Yes
CS-Cart Free
No
Feederloop
No
Front
No
Getscreen.me
No
HelpShelf
No
KonnectzIT
No
Median Cobrowse
No
Revamp CRM
No
Pricing Details
$14 per year
Free Trial
Yes
Free Version
Yes
Pricing Details
AED 70/month
Plans start at AED 70/month, plus 5% UAE VAT. A displayed promotion reduces the price to AED 49/month for the first three monthly invoices with code YEAREND30, through December 31, 2026. A 14-day free trial is offered with no card required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Chatra
Founded
2014
Country
United States
Website
chatra.io
Vendor Details
Company Name
BytesGlue
Founded
2024
Country
United Arab Emirates
Website
stayreplied.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Alternatives
Alternatives
No Alternatives