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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.

Description

Introducing a comprehensive customer service messaging platform designed to streamline your interactions with clients. When your customers have inquiries and your resources are limited, we are here to assist you in regaining control. Join thousands of users from the most cutting-edge companies around the globe. Our solution allows you to manage all customer interactions through a single, consolidated inbox. Conversations from chat, email, social media, reviews, and messaging are all directed in real-time and managed within one seamless interface. With AI-powered bots addressing repetitive inquiries, your human agents can focus on providing fast and responsive customer care through a unified inbox tailored for efficiency. The platform fosters a messaging-first environment, replacing the outdated, impersonal email and chat ticket systems. Every channel transitions into a more engaging messaging experience, benefiting both your customers and your team alike. Effortlessly oversee social messaging platforms like Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels such as Line, all within shared inboxes, while intelligently distributing conversations across your online team for optimal response times. Now, your customer service can truly shine in a modern, interconnected world.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
CS-Cart Free Yes 
CT Mobility Yes 
DentalTap Yes 
Easyflow Yes 
KonnectzIT Yes 
Pixpa Yes 
Planfix Yes 
Quickwork Yes 
Revamp CRM Yes 
Satisfaction.AI Yes 
Simple.ink Yes 
Stackreaction Yes 
Supportbench Yes 
Vsble Yes 
WhatsApp No 
Workers by Delos Yes 
Wufoo Yes 
Zapier Yes 
elevio Yes 

Integrations

Azure Marketplace Yes 
CS-Cart Free No 
CT Mobility No 
DentalTap No 
Easyflow No 
KonnectzIT No 
Pixpa No 
Planfix No 
Quickwork No 
Revamp CRM No 
Satisfaction.AI No 
Simple.ink No 
Stackreaction No 
Supportbench No 
Vsble No 
WhatsApp Yes 
Workers by Delos No 
Wufoo No 
Zapier No 
elevio No 

Pricing Details

$14 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatra

Founded

2014

Country

United States

Website

chatra.io

Vendor Details

Company Name

Sentiment

Founded

2014

Country

United Kingdom

Website

www.sentiment.io

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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