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Average Ratings 0 Ratings
Description
Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.
Description
Introducing a comprehensive customer service messaging platform designed to streamline your interactions with clients. When your customers have inquiries and your resources are limited, we are here to assist you in regaining control. Join thousands of users from the most cutting-edge companies around the globe. Our solution allows you to manage all customer interactions through a single, consolidated inbox. Conversations from chat, email, social media, reviews, and messaging are all directed in real-time and managed within one seamless interface. With AI-powered bots addressing repetitive inquiries, your human agents can focus on providing fast and responsive customer care through a unified inbox tailored for efficiency. The platform fosters a messaging-first environment, replacing the outdated, impersonal email and chat ticket systems. Every channel transitions into a more engaging messaging experience, benefiting both your customers and your team alike. Effortlessly oversee social messaging platforms like Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels such as Line, all within shared inboxes, while intelligently distributing conversations across your online team for optimal response times. Now, your customer service can truly shine in a modern, interconnected world.
API Access
Has API
API Access
Has API
Integrations
Alfa-Track
CT Mobility
DentalTap
Desktop.com
Easyflow
Facebook
Front
Getscreen.me
Instagram
LinkedIn
Integrations
Alfa-Track
CT Mobility
DentalTap
Desktop.com
Easyflow
Facebook
Front
Getscreen.me
Instagram
LinkedIn
Pricing Details
$14 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chatra
Founded
2014
Country
United States
Website
chatra.io
Vendor Details
Company Name
Sentiment
Founded
2014
Country
United Kingdom
Website
www.sentiment.io
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management