Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.

Description

RolChat is a comprehensive web-based customer support solution that integrates live chat, email, messaging platforms, and ticket management into a unified team inbox. Support agents can access customer profiles, review past interactions, and understand order details all in one place as they respond to incoming inquiries. Additionally, the platform offers CRM functionalities to effectively handle contacts and leads. It features a knowledge base for website visitors, tools for tracking user behavior, automation capabilities, and analytical reports that detail response times and team productivity. Optional AI-driven tools assist with drafting responses, summarizing chats, translating communications, and identifying customer intent by leveraging linked provider accounts and API keys from the customer. RolChat’s interface supports multiple languages and includes a chat widget, as well as applications for both mobile and desktop devices. Subscription plans are structured per company and encompass various support channels, customer management solutions, and team collaboration tools, making it ideal for small to mid-sized support teams, especially in ecommerce and SaaS sectors. This versatility ensures that RolChat meets the diverse needs of its users while facilitating efficient communication and support management.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Zapier Yes 
Alfa-Track Yes 
Anthropic No 
CS-Cart Free Yes 
Desktop.com Yes 
Easyflow Yes 
HelpShelf Yes 
Instagram No 
Median Cobrowse Yes 
MiniMax No 
OpenAI No 
Pixpa Yes 
Quickwork Yes 
RiskVille Yes 
Simple.ink Yes 
Stackreaction Yes 
Telegram No 
Viber No 
Workers by Delos Yes 
🌱kvitly Yes 

Integrations

Zapier Yes 
Alfa-Track No 
Anthropic Yes 
CS-Cart Free No 
Desktop.com No 
Easyflow No 
HelpShelf No 
Instagram Yes 
Median Cobrowse No 
MiniMax Yes 
OpenAI Yes 
Pixpa No 
Quickwork No 
RiskVille No 
Simple.ink No 
Stackreaction No 
Telegram Yes 
Viber Yes 
Workers by Delos No 
🌱kvitly No 

Pricing Details

$14 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

$19/company/month
Lite is $19 per company per month for up to 3 agents and 1 site, or $190 per year. There is no permanent free plan, and paid plans include a 30-day free trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Chatra

Founded

2014

Country

United States

Website

chatra.io

Vendor Details

Company Name

Shifton Inc

Founded

2019

Country

United States

Website

rolchat.com

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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