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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

By examining more than 1.9 million locations alongside billions of customer reviews, social media interactions, and sentiments collected since 2009, brands and agencies can take charge of their narrative with Chatmeter’s comprehensive local SEO and business reputation management platform. This all-in-one software provides an array of features, including review management, listing oversight, local SEO strategies, and various other tools for effectively managing online reputation, all accessible through a user-friendly dashboard. With a remarkable customer success team that boasts a world-class NPS score of 76, Chatmeter ensures you receive outstanding support. Key to achieving customer satisfaction is our streamlined onboarding process, regular monthly check-ins, and detailed quarterly business reviews, which serve as the foundation for success. Regardless of where your business is featured online, we assist you in connecting with the ideal customers consistently. Additionally, Chatmeter’s listing management tool protects your business listings, allowing you to focus on your growth while we handle the details. Our commitment to maintaining the integrity of your online presence truly sets us apart in the industry.

Description

MyPlace serves as a guest engagement solution designed specifically for hospitality establishments, enabling them to gather verified guest information, boost the number of five-star reviews, and streamline marketing efforts by transforming routine interactions—such as Wi-Fi logins, QR code scans, and check-ins—into valuable customer insights and actionable data. The platform seamlessly integrates with current Wi-Fi systems from recognized brands like Ubiquiti UniFi, Cisco Meraki, Cambium, and Zyxel, eliminating the need for additional hardware and introducing a customizable branded captive portal that allows guests to log in using their email or social media accounts while simultaneously capturing and authenticating email addresses and demographic information in real time for effective marketing list creation. Additionally, MyPlace features Wi-Fi marketing tools that synchronize guest engagement with various CRMs and marketing platforms, including Mailchimp, HubSpot, Klaviyo, Salesforce, Zapier, among others, facilitating the automatic execution of marketing campaigns. Moreover, it encompasses a reputation management tool that aggregates reviews, utilizes advanced AI-driven responses, and directs positive feedback to public platforms, ensuring that hospitality venues maintain a strong online presence. This comprehensive approach to guest engagement significantly enhances both guest experiences and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Meraki No 
Constant Contact No 
Desktop.com Yes 
Facebook No 
Hive No 
HubSpot CRM No 
Klaviyo No 
Mailchimp No 
Salesforce No 
UniFi Identity No 
Zapier No 
dotdigital Engagement Cloud No 

Integrations

Cisco Meraki Yes 
Constant Contact Yes 
Desktop.com No 
Facebook Yes 
Hive Yes 
HubSpot CRM Yes 
Klaviyo Yes 
Mailchimp Yes 
Salesforce Yes 
UniFi Identity Yes 
Zapier Yes 
dotdigital Engagement Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Chatmeter

Founded

2009

Country

United States

Website

www.chatmeter.com

Vendor Details

Company Name

MyPlace

Founded

2017

Country

Ireland

Website

myplace.app/

Product Features

Local Marketing

Advertising Management No 
CRM No 
Email Marketing No 
Feedback Management Yes 
Live Chat No 
NAP Management (Name/Address/Phone) No 
Online Listings Management No 
PR Management No 
Reporting / Analytics Yes 
Review Management Yes 
SEO Management No 
Social Media Management No 
Store Locator No 
Website Management No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request No 
Sentiment Analysis No 
Social Sharing Yes 
White Label No 

Product Features

WiFi Marketing

Automated Emails No 
Branded Splash Page No 
Customer Analytics No 
Data Export No 
Data Privacy Compliance No 
Lead Capture No 
Location Heatmaps No 
Loyalty Program No 
Review Platform Integration No 
SMS Marketing No 
Social Media Integration No 
Surveys No 
Time Limited WiFi No 
Trigger Campaigns No 

Alternatives

Alternatives

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